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The pharmaceutical industry ties in very closely with the medical industry. For an industry that deals routinely in drugs of varying composition and intensity, it is crucial that it has a system in place that monitors and keeps a check on the patients’ drug consumption. Since this is a highly sensitive customer-facing industry, it’s beneficial to have a CRM customer portal solution in place to navigate the daily interaction with patients. In this blog, we’ll explore all the ways a customer portal can be beneficial in the pharmaceutical industry.  For Over the Counter Medication: A pharmacy can have a web store or mobile app. Anyone can download such an app and it works like any ecommerce store. When these customers make an account on your store, the profile details are stored in your CRM. For Prescribed Medication: On the other hand, you cannot sell prescription medication or controlled drugs online, or in a store, without a doctor’s prescription. This is what the p...

Taking your wellbeing in your grasp is consistently something worth being thankful for. Aside from eating well and practicing routinely, the most ideal approach to ensure you are fit is to keep consistent tabs at the forefront of your thoughts and body. This is the reason wearable innovation and wellness groups are ascending in prominence at the present time. These are incredible devices for checking your wellbeing, yet shouldn't something be said about when you have to associate with a restorative organization? Wouldn't it be advantageous if your patients could get to every one of their information, plan arrangements on a common schedule and check their test outcomes? This is the place a medicinal/tolerant gateway comes in.  Since the necessities are comparable, you can likewise require a CRM that can deal with the majority of this information. Furthermore, alongside a CRM, having a patient entry will definitely streamline the emergency clinic work process.  M...

SugarCRM is a popular name in the CRM industry. For anyone who wants an enterprise solution the first stop in the enterprise grade options is SugarCRM. Similarly, when it comes to Content Management Systems, the name WordPress is synonymous with it. So it is clear that it has a large market. When you are building a business, you generally look for tools that are established brands in the industry. If your business is an ecommerce store, then you must need both: a CRM and a CMS. But that is not all. You also need a customer portal to interact with your customers. Let us look a little more in detail as to what features you need to have in your customer portal: 5 Features of a SugarCRM Customer Portal: Data entry Data entry is an extremely basic task. But does that mean it is easy to do when there is a huge customer base? Not at all. A customer portal gives your customer the access to add in their information, like name, phone number, address, etc. These are basic details t...

Put yourself in the shoes of a customer. Have you tweeted out to the company when you experienced bad service? Have you told about the bad experience to anyone who would listen? Lastly, have you ever gone back to that business? Now think about all the reasons why you were not satisfied with a product or service. Was it because the product was faulty? Was it because it didn't deliver ahead of time as things usually do? Or was it because you think you deserve a better experience for the price you are paying? All customers have one or the other problem. None of them is ever a hundred percent happy with what they are getting. Your customers will want to contact you and tell you that you are wrong and that your product was not up to the mark. However, you can minimize this by providing them with some control over a few things. For instance, you can make your customer's experience much better by giving them the freedom to solve small things by themselves. For your st...

The most important part of customer support is to provide all the information whenever a customer needs it. The definition of customer support has evolved over time, and it is no longer limited to traditional ideas of service and product industries. It has evolved to a great extent in all kinds of business, that are traditionally not associated with the word ‘business’, like the education industry or banking industry. They are implementing the use of technology to achieve greater levels of customer satisfaction and in general to make operations slightly easier. To do so, they provide a web portal to their customers to log in and see every detail regarding their interaction with said business. And even have more interactions, thereby engaging the customers without them actually having to go to a bank or a store. So, let’s introduce the concept of this web portal: It is a doorway into your business exposing only the limited and necessary parts of it. You ca...

You have all heard that the client is always right. It means that you have to take care of every interaction with your client, regardless of whether that interaction is via phone calls, your website, email, or in person. If your primary interaction is frictionless, you are more likely to retain them. These methods of interaction are also slowly getting old. Businesses are moving toward leveraging the benefits of the internet, by using client portals to serve their customers better. Why is a Client Portal Necessary? With the shift to the internet, the customer interaction ways have also changed. All kinds of industries can and do use a client portal so that they can offer more to their customers, compared to simple query solving that happened over phone calls and emails. With phone calls, meetings or emails, the drawback was that it could only happen during your office hours. However, not all clients can contact you during those hours, because of various reaso...

Managing vendors successfully is the key to success for any business. In this article, we will explore what supplier management and its benefits and the best practices for the same. Supplier Management: In simple words, supplier management is maintaining healthy and productive relationships with vendors. This includes every transaction, conversation with a vendor, from contract negotiations to quarterly report sharing, having meetings to discuss the current sales data and analytics. It is taking care of every interaction with your suppliers. A huge part of vendor management is also to maintain a necessary give and take of information that would benefit both you and your vendor equally. It has to be a symbiotic relationship. Let’s explore why you need supplier management to succeed in your business. Reasons for Supplier Management: To Create Long-Term Relationship Vendors are a crucial part of your business. They provide the products that you promise to your custo...

SugarCRM is a leading customer relationship management software which can also be used to interact with customers as well. SugarCRM’s self-service portal enables businesses to provide their customers swift and effective service with all the basic features. In case you are looking for a SugarCRM Portal Alternative , then here’s a quick feature and price comparison of SugarCRM portal with CRMJetty’s Customer Portal. SugarCRM’s portal comes with features that are mainly from the CRM side, whereas CRMJetty portal’s features are bifurcated into CRM based and WordPress based. There are some very good WordPress features that can enhance a portal’s ability to serve your customers like: Single sign in Email verification flow Approval flo w Import/export portal users ReCaptcha Module reordering You can take advantage of those features with CRMJetty SugarCRM WordPress customer portal . Other CRMJetty Customer Portal Remarkable...