4 Ways a Customer Portal Becomes a Boon For Support Staff
Put yourself in the shoes of a customer. Have you tweeted out to the company when you experienced bad service? Have you told about the bad experience to anyone who would listen? Lastly, have you ever gone back to that business? Now think about all the reasons why you were not satisfied with a product or service. Was it because the product was faulty? Was it because it didn't deliver ahead of time as things usually do? Or was it because you think you deserve a better experience for the price you are paying? All customers have one or the other problem. None of them is ever a hundred percent happy with what they are getting. Your customers will want to contact you and tell you that you are wrong and that your product was not up to the mark. However, you can minimize this by providing them with some control over a few things. For instance, you can make your customer's experience much better by giving them the freedom to solve small things by themselves. For your st...