CRMJetty

80%   of customer service interactions are expected to be handled by AI or self‑service portals by 2025. And   90%   of consumers now expect to access support through an online portal . If your customers still need to call or email just to manage a simple appointment or view an invoice, you’re falling behind. Today’s service brands can’t win on product or price alone. They win by offering speed, transparency, and control. When you force customers to wait or suffer through disconnected communication, you lose trust and loyalty. Here is what is going wrong. What’s Holding Service Companies Back? Most service companies work hard to deliver quality, but outdated processes keep getting in the way. Customers face delays. Teams waste time on tasks that should be automated. And valuable data stays locked in disconnected tools. Below are five common pain points that slow down service delivery, frustrate customers, and drain internal resources all of which a modern customer portal ...