5 Features that Make the Perfect Customer Portal Solutions
As businesses are going online, customer portal solutions turn into a preferred option for customers to interact with the businesses. Customers now prefer to find the answers on their own, at their convenience. A CRM online customer portal provides a place for customers to manage their orders, history, payments, invoices, personal details, documents, and more. It benefits you with customer satisfaction, reduced workload, improved communication, and better productivity. Overall, the portal renders enhanced customer service without the need of an extra employee. However, they vary based on your business needs and requirements. While going for customer portal development, it is better to have a portal that’s easy to integrate and use; it has a bundle of features. Make sure to include the below mentioned first. 24*7 Self Service Self-service means providing customers with the freedom to solve their order issues, and other product-related problems without contacting a repres...