CRMJetty

Today using self-service portals is a basic need for any company. Here the size of the company and customer base hardly matters as they are need of the hour. Confused and thinking why do companies need self-service/client portals? Companies can use such portals to enhance their brand image and provide impeccable customer service. Portals provide instant access to data, personalized dashboards and save time and resources of any organization. Self-service portals are the first line of support for customers. It empowers them to resolve their issues, request access, etc. on their own. Without having to wait for a reply from customer support. These portals are one of the best ways to reach out to new customers and to boost and improve existing customer relationships. Let's dive deep into the benefits of using these self-service portals: 1) Reduces Customer Service Cost We call them self-service portals for a reason. Your customers can resolve issues on their ow...

Website owners use self-service portals widely. With them, you can provide better support services to your customers. It is a critical part for any company as customers might need it anytime when using your services/products. And with portals it becomes easier than ever to assist them on-time. Let's see how self-service portals can make your customers' life much easier: Thanks to technology, most of our operations are dependent on technology. Whether it is shopping, whether it is for clothes, furniture, medicines, food, or electronics, customers prefer online stores over going to an actual shop. This has made it all the more necessary to provide the support they need. For instance, if you are a store owner of any fashion brand, your website has all the information about clothing items, discounts, new trends, available sizes, etc. And this store is global. Hence it might be difficult to provide support across time zones. You have to hire support staff that can work...

Having a retail shop in this e-commerce era can be a little overwhelming because of the monstrous competition. But when you have one it is important to build relations with customers for maximum retention and success. Do you know when you can communicate the most with your customers? Point of Sale , yes you heard it right! At the time of billing, you know about their shopping experience and other interests. You also learn what other things they expect from your store. On the other side to serve them better, a portal can help enhance their experience. It provides transparency and increase the overall efficiency of your retail business. You can opt for Sugar CRM WordPress Customer Portal if you use WordPress as your backend. Let's discuss what other things you can provide through portal and how it helps you to manage and grow: Customer-Centric Flow: It helps you grow your customer base. Your customers can get special benefits like first access to the product, easily kn...