CRMJetty

  One common word you will be seeing everywhere is “Web Portals.” It is a web based platform. It provides employees, customers and suppliers with a single access point of information. It provides users with personal information i.e. employee training, safety manuals, or customer profile. It collaborates information and improves the way employees, customers and suppliers interact. Let's look at some of the examples of a web portal: Portal software brings data from many sources in one place. Then it shares it with different departments, customers, and suppliers. Below are some of the common examples of web portals: Sales Portal Job Portal Customer Portal Solution HR Portal Project Management Portal Matrimony Portal CRM Portal And many more. Each of these portals brings some or the other merits to the table. It eases business operations and interaction with customers. Thousands of companies have chosen portals as their go-to solution and provide a lot of benefits to them. Fol...

Millennials and Gen Z are a crazy bunch. And this crazy bunch makes up for 62.5% of the total world population . 62.5%. That’s more than half of the world’s population. So it is okay to assume that 6 out of 10 of your customers are either millennials or Gen Z. And if your product’s target audience lies between 25-35 demographic, then you have 10 out of 10 millennials or Gen Z on your hands. After constantly fighting with ‘n’ number of competitors, you manage to acquire them as your customers only to lose them for a silly thing like not having a self-service option. And it is not that hard to get customer self service portals right. And that’s what we are going to talk about in this blog. - Customer portal features - Customer portal best practices But before we get into the features, let’s first try and understand the role of customer self service portals in an organization. Be it a small or medium-sized organization or an enterprise-level, a customer portal acts as a bri...