CRMJetty

  Customer Support has been one of the most crucial and indispensable aspects of business management throughout business history. And companies around the globe want to figure out the best way to do it. However, it is important to note that customer support isn't what it once used to be. These days, customers would rather read online solutions/articles and troubleshoot their problems than by writing elaborated emails about it or waiting to speak to a support agent.  With this increased dependence on self-service over traditional communication methods, it has become quite necessary for companies to implement customer portal solutions where all the information can be collated for the end-users. This article aims to give you insight into these customer portal solutions and guide you if the question, "Which customer portal solution should I use?" is troubling you. Rise of the Customer Portal Solution! A customer portal creates an engaging platform that lets the customers ...

During the pandemic, a number of companies are struggling with how to pivot their business and how to stay afloat. The right question to ask, however, is how to help our communities. As a business, your thinking should be less about selling your products or services and more about helping people out. At one point, if your clients and customers can’t pay you immediately but need your help, they will remember your company and you for looking out for them when they needed it. This will forge a long-lasting relationship between you and your customers. Reaching out and asking questions about their needs will give you an understanding of how things are at their end and in the industry, as a whole. Even if the product they need is not yours, when you help them out, they will appreciate it. Be open to listening. If you understand the education sector, for example, create solutions that are accessible and inexpensive. Your business may be about smart boards in the classroom, ...