Happy Support Staff, Happy Customers!
Many companies have Twitter accounts. They use the platform to interact with customers, and sometimes solve their queries. Customers, in turn use the platform to show their displeasure and to alert others when a company gives them subpar service. Take a look: No company would like to read this on their Twitter handle. Would you? Of course not! You can check the entire tweet thread and see how the customer is dissatisfied and feels cheated by a DTH connection company named Tata Sky. You might also have had a similar experience with customer service from one or the other brand and would have gotten annoyed. After a point, you might’ve also reevaluated your decision to purchase from them. No one in today's time would prefer or even tolerate bad customer service. Similarly, no company would even want to give bad customer service to their customers. And now, in fact, customers without giving a second thought directly go online and diss the companies as y...