CRMJetty

73%   of customers will switch to a competitor after multiple bad support experiences. And more than one half of your customers would switch for a competitor after just one poor interaction. Here’s what that looks like in real life! Two customers face the same issue. One gets a helpful, detailed response within the hour. The other waits half a day and receives a one-liner that barely makes sense. Same company. Same ticket type. Wildly different experience. This isn’t a tech failure but a process failure.. One that happens when support depends too heavily on who picks up the ticket. Some agents write great notes. Others forget. Some follow up. Others vanish. The result? A support experience that feels unpredictable and impossible to scale. You might not see it in your dashboards. But your customers feel it and they’re quietly walking away because of it. We’ll dig into where this inconsistency comes from, how it affects your support metrics, and why the traditional tools you rely on ...