CRMJetty

Convenience is the key to the customer experience. Consumers now look for interesting experiences along the way rather than just purchasing goods. Even if they are exploring, buying, or getting help, they want a smooth, customized experience. Imagine going to a store you know well, where its owner is aware of your tastes and promptly offers options that suit your preferences. Nowadays, customers expect online interactions to be personalized as well. Salesforce Experience Cloud, known initially as Community Cloud, is one of the most widely used platforms that facilitates this kind of customer interaction. It assists companies in developing partner communities, self-service platforms, and customized client portals. However, as powerful as Salesforce Experience Cloud is, it may not be the right fit for every business. Let’s explore the benefits and limitations of Salesforce Experience Cloud and examine CRMJetty as a Salesforce Experience Cloud alternative that could better fit your busine...

Salesforce Experience Cloud was born out of wanting a unified platform with features that can enable you to create all that you need for your business, with deep integration with the Salesforce CRM. If set up well, it can yield many different kinds of results that can skyrocket your business and operations. The more sophisticated a tool, the more important it is that you truly get the best of it in terms of knowing its features and benefits.   Features of Salesforce Experience Cloud: If you are looking for a powerful digital platform that comes with various smart tools that can help you achieve your goals, and grow your business, then Salesforce Experience Cloud is for you. Let’s get into the remarkable features it offers that will help you enhance your workspace: Customer 360: Your teams are equipped with a single shared customer view because Experience Cloud sites are built on the Customer 360 concepts. This feature assists you in understanding your customers and their beha...

Salesforce Experience Cloud has this one line in their copy, “Build your experience,” and I think that both summarizes the product and invites you to explore it. There is nothing more I love than good copy, and that was an example of it. But coming to the topic at hand, what is the Experience Cloud? How does it help you build a promising experience for your customers and stakeholders? Let’s explore! With Salesforce Experience Cloud, you can streamline your business processes in terms of partner management, customer management, and the ecommerce experience.   What are the features of the Salesforce Experience Cloud, and How can you leverage them? Business integration to provide better digital experiences: Both your customers and partners can benefit from this integration. Partners can check in on the leads relevant to them, and customers can easily keep track of their cases, orders, etc. Personalization for recommendations and such: Salesforce intelligently recommends connec...