CRMJetty

While talking about the knowledge base, everyone knows its benefits, but how to avail those always remained a question. But it won't be for a long time. Are you wondering what to include in your Knowledge Base Portal ? Here's a quick guide. Before going through the components of a knowledge management portal , make sure that the knowledge base meets your customer needs, is easy to navigate, and has SEO optimized content.  Alright! Let's start! Frequently Asked Questions FAQs are a list of commonly asked questions and answers. It doesn't require much technical support or expertise. The benefit of including it in your knowledge base portal is that your staff will be free of answering repetitive questions. Instead, they can simply redirect customers to the respective FAQ section. FAQs will also increase the visibility of your website on Google and other search engines. The best example to understand the effectiveness of FAQs is a bank website. Customers have severa...

Just bookmark it, is the new just-write-it-down. But we do both. We use Post-its, handwritten to-do lists, scribbled notes, and many such things. Digital bookmarks and dozens of browser open tabs. Anyone who tries to get any personal information organized and accessible at the moment knows that it can be challenging and unproductive. Product knowledge base provides customers with the information they need in a less challenging way. It is not as complicated as you think. You can create, curate, and share effective knowledge base articles. You can easily do it if you have the right guidance and tools like a knowledge management portal. Best practices for knowledge base articles: By providing a knowledge base to your customers, you are enabling them to find quick solutions and reduce inefficient call center performance. Knowledge base requires proper planning and design actually to be able to help. Otherwise, it will not serve your agents or customers and create chaos, not to mention y...

Knowledge Portals are tricky to get right. If they do not solve customers’ queries, they are not worth investing in. The basic purpose of any Knowledge Portal should always be to: - Enable users to find the information they REALLY need - Provide updated and fresh information While we live in a digital world, it is important that your knowledge portal carries the basic features for a great user experience. Because there will be new trends, but the essential features would always remain the same. Delete Outdated Content A Knowledge Portal means the bank of the organization’s documents. And when we hear that, we all imagine - a bunch of unorganized stuff. Even if there is an in-built search engine in place, it will sort the data by relevance, and not as per the quality. That means if your customer is looking for a particular report, and the search engine finds 4 different copies, how they will be able to distinguish which one is the latest? Hence, it is...

Just like I’m writing this article from home, there are a huge number of students who have to study from home. Studying and teaching even inside a school infrastructure can be challenging. Previously, we have written about how the logistics of teaching and learning can be overcome with an education portal . But now the challenges we face are even more challenging . Schools used to rely on class participation, infrastructural facilities like lab, projectors, library, etc. There used to be a structure to a typical school or college day that would go about. COVID-19 has pronounced school as public places, therefore shutting them down and sending kids home. The greatest thing about learning at a school is that everyone gets equal facilities. The computers are all the same, the lunch hours are the same, the library is accessible by all, and there is internet access. Moving this entire system home is of course difficult. The first challenge will come in the form of internet acce...