Get your Customer Service Right with Web Portals
Serving your customers is one of the main aims of any business. Fulfilling their demands, offering them hassle-free solutions, extraordinary customer service, and keeping them happy is the key to run a successful business. If your customers like your service then they are very likely to come back but if they don’t, there are chances you might lose them. Let me share with you my personal experience with Pepperfry: Their marketing strategy is omnichannel which I definitely was not aware about. I had ordered 2 bean bags and 2 pouffe (had no idea it was a pouffe cover) and had paid a good amount of money for those. After a month when one bean bag and two pouffes came they were not at all good quality and I was not getting value for the money I bought them for. Upon contacting customer service to return the products, they refused by saying that my reasons were not good enough for them. This is definitely not something you should ever tell your customers. You are...