CRMJetty

A customer self-service portal, as the name suggests, is a website or an application that allows customers to help themselves. Businesses leverage customer portals to help their customers find answers to their common queries and questions easily on their own. Customers may also place orders, raise complaint tickets, track their progress, etc. without any need for human support. It is a win-win situation for both your organization and your customers. Because for you, it takes away the hassle of handling redundant queries and complaints. For customers, it helps solve most of their problems themselves which saves their time and engages them. Elements and Features to Consider When Building a Customer Portal When you build a customer portal, there are a few elements and features you can not miss!. 1. Online Community When you build your own customer portal, having an online community for your customers is important. This way, you allow them to discuss your products, their featur...

There was a time when people had no option but to call customer service for every query or issue. They had to put up with those long wait-times on the customer service line during peak hours. Further, the hours to call a customer service number were generally fixed.  Well, customers have become smarter over the past few years. They no longer want full dependency on manual customer support. Instead, they seek information and figure out solutions to their problems by themselves first before seeking help. And the advent of the customer self-service portal has proved to be a game-changer in traditional customer support services. To cater to the demands of digitally native customers, most of the B2B and B2C companies have adopted a customer service portal.  A survey says that 79% of those surveyed expect organizations to provide a customer self-service portal and tools.    Before we proceed, it is important to understand the meaning of a customer self-service portal. ...