CRMJetty

One of my pet peeves is to have to ask for help to fix tech problems, both software and hardware ones. On that note, I also don’t prefer asking for directions. Ever since I saw Google Maps, I have depended on it, not only in familiar places but also in strange cities, on hilltops and everywhere else. In my research, what I noticed was the vibe of these communities. The ones that were official forums by HDD manufacturers had replies from the people working at the company, helping out, replying to each repeated question and tailoring their solutions for each question. Seasoned tinkerers and the company members sounded like they knew each other and remembered their previous interactions. Even though the product was proprietary, the company members did not insist on fixing it only at the service center. When I wanted to fix my hard drive, I poured over online forums, learning which ones were genuine, which ones were more likely to brick my HDD and everything in between. Then I threw ...

According to research carried out by Gartner, more than 25 billion devices will be connecting by 2020. And, here we are, already in 2020. As per the Gartner's research, IoT forms a connection between people-to-people, people-to-things, and things-to-things. Apart from that, it also changes the way we live and constantly transforms our surroundings. For example, it expands the internet connectivity beyond the basic devices like laptop, mobiles, etc. and even connects devices like thermostats, our watches, etc. With such larger capabilities, it can make a win-win combination with CRM products. For example, Sugar CRM client portals help businesses serving their customers for better. Now, when you combine them and IoT together it can help you in serving your customers in a better way. Mixing Automation for Ease: IoT changes the way we live, and Sugar CRM transforms the way enterprises operate. Imagine the wonders the combination of these two can create. For example, th...

Customer portal is not a new concept any more even though we don't always realize that we are using one. Ordering things online is no longer limited to e-commerce giants. It goes much beyond that because it is relatively easier to set up an online store. And no matter the size of the store, a customer portal is necessary. A customer portal gives your customers limited access to certain modules of your CRM. This access enables them to communicate with you so that you can provide better service to them. If you choose WordPress for your website and SugarCRM as your CRM, SugarCRM customer portal is ideal for this situation. Let us look at an example of where a customer portal of this kind can come in handy: Food delivery service: If you have ever tried to go out for a meal on the weekend, you know that true happiness lies in eating at home. But that doesn't mean you want to cook or get the usual from the diner down the street. You want to get that one pasta fro...