Legal Matter Management: A Wiki Guide
Every law firm has its unique system for managing its clients and getting the work done. Each process is highly individualized as attorneys follow their specific workflows. In this type of environment, miscommunication, frustration, and inefficiency often reign. Legal associates and staff constantly have to scrabble to understand each other’s processes and cater to their needs. This can lead to a delay in the outcome, an increase in pending cases, and client mismanagement. This eventually leads to customer dissatisfaction and further affects the overall firm revenue. According to a study conducted by Law Technology Today, 42% of the time, law firms take an average of 3+ days to respond to a message from a potential new client. According to another study, 86% of the time, law firms fail to collect an email address, and 45% of the time, law firms fail to collect a phone number on an initial call. Problems like manual contract management, team management, manual litigation pr...