CRMJetty

SuiteCRM is currently the most widely accepted open-source CRM system worldwide. It is powerful, feature-rich, intuitive, secure, and flexible, and it can help you improve your customer service and experience. For a company that highly values improved user experience, customer interaction, and satisfaction, the  SuiteCRM Customer Portal  is a perfect answer. Understanding SuiteCRM Customer Portal The SuiteCRM Customer Portal allows the client to view history, including orders, submit a support issue, access account information, and communicate with the company through a different site. This is a self-serviced portal that will help the customer in getting access to information in real time and minimum human interventions. Businesses can personalize their services and support to the needs of every individual customer based on customer’s profile, purchase history, and support tickets. Such a level of tailoring ensures even stronger customer satisfaction because customers feel mor...

When was the last time you visited a travel agency office to book your travel ticket? Or to understand holiday packages to pick from? Well, I am sure it was a long time back when the online travel business was in its nascent stage. This was a time when it wasn’t widely accepted and popular because people had apprehensions about such transactions being fraudulent. Well, that time has passed and the online travel business is a thriving industry today. Big players like Airbnb, Expedia, Booking.com, etc., have revolutionized the travel industry. They have made online travel services reliable and secure and therefore gained people’s trust and support.  After a drop in 2020 due to COVID-19, the online travel agency sector worldwide is forecast to snowball again. According to Statista, it is forecast to touch $ 820.18 bn by 2023. It is clear that the online travel business is a booming industry and will continue to be so.  Rising to the occasion, even small travel agency owners a...

Many companies have Twitter accounts. They use the platform to interact with customers, and sometimes solve their queries. Customers, in turn use the platform to show their displeasure and to alert others when a company gives them subpar service. Take a look: No company would like to read this on their Twitter handle.  Would you? Of course not! You can check the entire tweet thread and see how the customer is dissatisfied and feels cheated by a DTH connection company named Tata Sky. You might also have had a similar experience with customer service from one or the other brand and would have gotten annoyed. After a point, you might’ve also reevaluated your decision to purchase from them. No one in today's time would prefer or even tolerate bad customer service. Similarly, no company would even want to give bad customer service to their customers. And now, in fact, customers without giving a second thought directly go online and diss the companies as y...

SuiteCRM is a customization boon. You get to set up your CRM as you want it. This includes things that your business flow needs.  Apart from these customizations, if you want a way to connect with your customers, adding a SuiteCRM WordPress customer portal can do the trick. However, it can often get overwhelming to know what features are must-haves in the portal and how much flexibility you need to manipulate those features easily. Some features are classic must-haves and others you build on top of the ones that SuiteCRM provides. Let’s take a look. Custom relationship SuiteCRM provides two kinds of relationships. One is one-to-one and the other one is the one-to-many relationship. If you integrate a portal, it is possible that you would have to configure it to work for the relationship settings that you have in place. But some portals can be dynamic in terms of code. No matter what relationship you have established in terms of your contacts, the portal should be able t...

One of my pet peeves is to have to ask for help to fix tech problems, both software and hardware ones. On that note, I also don’t prefer asking for directions. Ever since I saw Google Maps, I have depended on it, not only in familiar places but also in strange cities, on hilltops and everywhere else. In my research, what I noticed was the vibe of these communities. The ones that were official forums by HDD manufacturers had replies from the people working at the company, helping out, replying to each repeated question and tailoring their solutions for each question. Seasoned tinkerers and the company members sounded like they knew each other and remembered their previous interactions. Even though the product was proprietary, the company members did not insist on fixing it only at the service center. When I wanted to fix my hard drive, I poured over online forums, learning which ones were genuine, which ones were more likely to brick my HDD and everything in between. Then I threw ...

The start-up scene is booming everywhere. While earlier, the start-up culture was limited to Silicon Valley, which is no longer the case. Innovative concepts and ideas are encouraged rather than feared. However, this brings me to say it is definitely not easy to start-up even now. You have come up with either a brand-new idea or concept or a different way of doing something that is already happening. Then you have to get financing, find an incubator, make a business plan, build a website, and a number of other things. Here, minimizing the cost would be greatly beneficial. On the other hand, this should not be at the cost of things like security or quality. It doesn't matter if your start-up is B2C or B2B, more likely than not, you will need two things, a CRM and CMS. And if you get free solutions for this, that can be quite cost-effective for your business. Your CRM solution can be SuiteCRM and your CMS can be Joomla! They are both free to use and Joomla! happens to be on...

Put yourself in the shoes of a customer. Have you tweeted out to the company when you experienced bad service? Have you told about the bad experience to anyone who would listen? Lastly, have you ever gone back to that business? Now think about all the reasons why you were not satisfied with a product or service. Was it because the product was faulty? Was it because it didn't deliver ahead of time as things usually do? Or was it because you think you deserve a better experience for the price you are paying? All customers have one or the other problem. None of them is ever a hundred percent happy with what they are getting. Your customers will want to contact you and tell you that you are wrong and that your product was not up to the mark. However, you can minimize this by providing them with some control over a few things. For instance, you can make your customer's experience much better by giving them the freedom to solve small things by themselves. For your st...