How to Manage 360° Ticketing from Portals
As any support staff member knows, customers raise support tickets for various queries. Many times, those queries are repetitive. This is where efficient ticket management comes into the picture. There are a number of ways to handle it. But the easiest way to handle it is to have a smart ticket management feature built into the customer portal. Let’s explore the feature that is built into PowerApps’ Customer Self-Service portal. Here’s how to manage 360° ticketing from the PowerApps portal: Steps: Step 1: Your portal users can login using their portal user credentials in PowerApps Portal. Step 2: From the Navigation Menu, they need to navigate to My Support . The Case list view will open from where they can see their cases. Users will search for a problem solution before generating any case, if they don’t find one, they will add a new case, edit existing case or remove case. Step 3: To create a new case, they can click on Open a New Case. ...