CRMJetty

Knowledge Portals are tricky to get right. If they do not solve customers’ queries, they are not worth investing in. The basic purpose of any Knowledge Portal should always be to: - Enable users to find the information they REALLY need - Provide updated and fresh information While we live in a digital world, it is important that your knowledge portal carries the basic features for a great user experience. Because there will be new trends, but the essential features would always remain the same. Delete Outdated Content A Knowledge Portal means the bank of the organization’s documents. And when we hear that, we all imagine - a bunch of unorganized stuff. Even if there is an in-built search engine in place, it will sort the data by relevance, and not as per the quality. That means if your customer is looking for a particular report, and the search engine finds 4 different copies, how they will be able to distinguish which one is the latest? Hence, it is...

Just like I’m writing this article from home, there are a huge number of students who have to study from home. Studying and teaching even inside a school infrastructure can be challenging. Previously, we have written about how the logistics of teaching and learning can be overcome with an education portal . But now the challenges we face are even more challenging . Schools used to rely on class participation, infrastructural facilities like lab, projectors, library, etc. There used to be a structure to a typical school or college day that would go about. COVID-19 has pronounced school as public places, therefore shutting them down and sending kids home. The greatest thing about learning at a school is that everyone gets equal facilities. The computers are all the same, the lunch hours are the same, the library is accessible by all, and there is internet access. Moving this entire system home is of course difficult. The first challenge will come in the form of internet acce...

Content is ever-evolving and here to stay. We are surrounded by it and constantly consume it in some or the other form. It is important for companies like you to understand their customers and provide important information about your products, services or the industry upfront. Today customers want to have full knowledge of your products before they invest. Also, they want to find out answers on their own. They don’t want to interact with your customer support team through different mediums unless and until it’s something big. In such situations, an online knowledge portal is your answer. It becomes your visitors’ go-to medium to find answers and understand your product/service. Besides that, there many other benefits of integrating an online knowledge portal to your website. So, let’s look at some other benefits of having an online knowledge sharing portal : Decrease in the number of support tickets: Having a knowledge portal will help you maintain all the nece...