CRMJetty

Serving customers with a hassle-free solution that solves their queries, manages their orders, and helps carry out other activities is the key to keep them happy. One that is essential.  After all, it's the customers that make up your business. It's necessary that you fulfill their demands, provide exceptional service, and solve their problems.  If they like your service and products, there are high chances of them returning back to you. If they don't, you might lose a customer.  So, the question is, how can you provide them with a better service and quality products? Web Portal Solutions!  A web portal can act as their self-support and your digital support team. It can help you provide your customers with the best services and support without a human support team. Let us see how.  Increase Customer Retention With a web portal, you can create support tickets, live chats, and schedule appointments with customers. Customers can learn about their order and ...

  Serving your customers is one of the main aims of any business. Fulfilling their demands, offering them hassle-free solutions, extraordinary customer service, and keeping them happy is the key to run a successful business. If your customers like your service then they are very likely to come back but if they don’t, there are chances you might lose them.  Let me share with you my personal experience with Pepperfry: Their marketing strategy is omnichannel which I definitely was not aware about. I had ordered 2 bean bags and 2 pouffe (had no idea it was a pouffe cover) and had paid a good amount of money for those. After a month when one bean bag and two pouffes came they were not at all good quality and I was not getting value for the money I bought them for. Upon contacting customer service to return the products, they refused by saying that my reasons were not good enough for them.    This is definitely not something you should ever tell your customers. You are...

In December 2019 the unknown and unseen virus hit us. In early January WHO declared COVID-19 a pandemic and we all went into our homes by March. This resulted in loss for many companies and many of them had to lay off their employees . It made many people hunt for new jobs be it full time or part time and some even turned to freelancing. Becoming a freelancer is not only helping them but it is also helping companies to run their businesses easily. But freelancing has its own difficulties. It's very difficult to manage household chores as well as produce quality work for your clients.  Once your work starts speaking and you start getting more clients then it becomes difficult to manage clients as well as work in the middle of a crisis. Let’s understand how easy it becomes to manage your tasks and streamline your operations using a web portal:  Streamlining operations: Web portals make it easy for you to maintain the workflow for each of your clients. Your cl...

Consumer goods have a huge range of products. From clothing, household appliances, to perishable goods like food, everything falls under this category. Ordering all of these things online is not exactly new. Ecommerce is not at all new. From online stores that at one point delivered goods at slow intervals, can now deliver within the hour (provided the service is offered in your city. When social distancing, and lockdowns across cities and countries were not a thing, there was never any shortage of stores that we could shop from. Department stores like Target, Walmart, grocery stores like Whole Foods and Trader Joe’s, were often frequented. It was only obvious to go to another store if what you wanted was not available there. And this is not even counting the smaller, more local stores for a number of things. Now, however, things have changed. Over the last couple of months, going out to buy groceries, clothes, or electronics has been difficult. Out of these three categories,...

First, we need to understand the concept of a partnership program. It’s a business strategy adopted by vendors and business owners in order to create an additional source of income by partnering with each other or more vendors, business consultants, etc. to promote their products or services. The way your partnership program works depends entirely on your business model as well as the products and/or services that you sell. Of course, there are plenty of other factors that influence it. Business partners and partnership programs contribute to growth, which is why businesses have partnership programs. No matter what scale your company is at, you would only benefit from a partnership program as it can help you reach more customers, which eventually helps you drive revenue. Here are some other benefits of having a partnership program. Benefits of having a partnership program: Increased Revenue There is no doubt that a partnership program generates a notable...

When you visit any website as a customer, you must have come across several statements like below: “To submit any product related query, you can contact our support team on this email id.” “If you need any additional information about our product, you can check out the FAQs page.” “Our support staff operates between business hours only.” In such scenarios, you might have felt overwhelmed. Because there were a number of ways to contact for a single query. In e-business when it comes to customer interaction, it is important to have an efficient and proper flow that helps the user navigate your e-store. And I am sure that you don’t want all the product, contact, services, and other new queries being flooded on single email id. The best solution for this problem is web customer portals. The portals help you to get rid of this chaotic jumble. They are the single click destination for all types of customer queries. When you consider any of the web portal solutions for your b...

Technology has penetrated most professions. Management is no exception. Any given company deals with customers, employees, and suppliers on a daily basis. As the company grows, managing all this human resource can be a hassle. Thankfully, we are tech-enabled civilization and by nature, we look for answers in technology. That technology, in this context, is portals. What is a web portal? A web portal is a web-based solution that provides a single point of interaction to various people who are involved with a business. By an extension of the definition, one can say that a portal enables the sharing of relevant information with the relevant people. This improves the collaboration and communication between the concerned parties. The beauty of a well-developed web portal is that it integrates seamlessly with your website. This gives it the same look and feel and uniform overall experience. It helps keep things transparent and gives you better control over your operations. Ad...