CRMJetty

“The customer experience is the next competitive battleground.” — Jerry Gregoire, former CIO, Dell You’ve invested in Salesforce or Dynamics 365. Your systems are in place. Your data is clean. But something still feels off. Support is slow. Customers struggle to find answers. Agents repeat the same work, case after case. And despite all the structure your CRM offers, the actual experience? It’s inconsistent at best. That’s not a flaw in your platform; it’s a gap in how support actually works today. If your team is doing all the right things but still falling behind, read on. You’re not alone, and there’s a clear reason why! The Real Problem: Support Isn’t Just About Data CRM without intelligence is just organized chaos. Salesforce and Dynamics 365 do a great job storing and structuring customer data. You can log cases, track interactions, assign tasks, and monitor performance. But support doesn’t improve just because the data is neat. The problem? These systems don’t understand the dat...

Microsoft has been ruling the tech world for decades and has changed the way we work with computers. Probably, we cannot imagine the technology industry without them. They are also well known for their multiple products and services, operating systems, cloud computing services, CRMs, and many other products. Two of the well-known products of Microsoft among enterprises are SharePoint and Dynamics 365. These two products not only make carrying out tasks easier for the companies but also helps them streamline their operations. And in this blog, we are going to talk about dynamics sharepoint integration and how enterprises can benefit by doing so. First, let’s understand each of them in brief, and then we’ll discuss the steps for integrating them. What is SharePoint? According to Microsoft, “Organizations use SharePoint to create websites. One can organize, share, store, and even access information from any device. You can access SharePoint via various web browsers like Microsoft Edge, et...