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Showing posts with the label customer portal for suitercrm

How a Customer Portal can Win You the Race in 2020

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One of my pet peeves is to have to ask for help to fix tech problems, both software and hardware ones. On that note, I also don’t prefer asking for directions. Ever since I saw Google Maps, I have depended on it, not only in familiar places but also in strange cities, on hilltops and everywhere else. In my research, what I noticed was the vibe of these communities. The ones that were official forums by HDD manufacturers had replies from the people working at the company, helping out, replying to each repeated question and tailoring their solutions for each question. Seasoned tinkerers and the company members sounded like they knew each other and remembered their previous interactions. Even though the product was proprietary, the company members did not insist on fixing it only at the service center. When I wanted to fix my hard drive, I poured over online forums, learning which ones were genuine, which ones were more likely to brick my HDD and everything in between. Then I threw ...