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Showing posts with the label Dynamics CRM WordPress

How to Install PowerApps Portal in Dynamics 365 CRM

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In order for you to provide your customers with exceptional service, you will need to do things that are above and beyond the basics. You will need to provide certain things that make their interaction with you more efficient and frictionless. Let’s see the steps of how you can install and activate the customer portal with Microsoft Power Apps and Dynamics 365 WordPress Customer portal. Power Apps by Microsoft provides a new portal option with Dynamics 365 CRM. If you want to activate it, here are the steps for it. You can find steps to install the Power Apps portal from its backend.    Provision a PowerApps portal steps Steps to install PowerApps portal: Step 1: Sign into Power Apps. Step 2: Select your environment from top right in which you have to install the portal. Step 3: If you want to create a blank portal, click on Portal from blank . Or Step 3: Click on All Templates to create a portal from default portal templates. ...

Customer Portal: Making the Help Desk Obsolete

Customers don’t like customer care services. Businesses don’t like losing customers. Here’s a solution for businesses to retain their customers without investing a lot.  The key to catering to your customers is putting yourself in their shoes. You are a customer of a lot of products and services and if you are critical about the service you get, you should be just as critical about the service you provide.  Traditional help desks have gone out of trend and function. Call centers replaced them a long time ago. Now the market is disrupting again with customer portals replacing call centers emerging as an all-in-one platform for customer interaction. Their work is more than that of solving customers’ grievances. The function of a customer portal goes beyond that to take your CRM to a personalized level for each of your customers.   If you are an enterprise business that uses Microsoft’s Dynamics 365 CRM, then the ideal customer portal for you would be the ...