Collaboration Portal: For Productivity and Customer Satisfaction in the Digital Era
Remote work has become the new normal in the pandemic. Businesses that lagged in digital connectivity had to come up with remote solutions. They learned how to manage their teams remotely, encourage digital collaboration, and provide customers with their needed tools. The outcome is that virtual format has now become a norm. 54 percent of Americans say that they want to continue working from home. 66 percent expect to go for a hybrid model. As a result, communication and collaboration have undergone a drastic shift. Digital collaboration has become the norm, and post-pandemic, it’s likely to continue. Businesses must adopt new digital methods like video chat, file sharing, and chat options to connect with employees and customers. And that’s what we are going to cover in this article. Collaboration portal features Collaboration portal best practices Before we get into the features, let’s try to understand the role of the collaboration portal in your organization. Whether it’s a smal...