CRMJetty

Whenever your customers visit any e-store, they might have come across various statements that read: "To submit any product related query, you can contact our support team at this email id." "If you need any additional information about our product, you can check out the FAQs page." "Our support staff operates between business hours only." In such scenarios, it becomes difficult for your customers to find where they must contact in case of a query. Being an e-store owner when it comes to interacting with customers, it is necessary to have proper flow to help your user navigate your e-store. And it is obvious you don't want the products, contacts, services and new query emails to come to you over email. The best way to handle this problem is to use web portal solutions. The portal is a perfect solution to handle customer related queries. They make it easy to solve real-life problems of your customers. But have you ever thought of b...

We are all familiar with the functioning and advantages of the intranet. It’s a secured computer network that enables individuals across the organization to access the internet for sharing information and collaborating. But it only lets you connect and engage with your colleagues and management. This computer network leaves out your outside connections like customers, vendors, suppliers, partners, and people who are not directly employed by your organization. That’s where the extranet comes in! It’s a secure and controlled private network that lets you and your employees to communicate well and clearly with all the outsiders sharing only the necessary data with limited edit rights. An extension of your intranet network. The same way, organizations using CRM to store and share all the necessary information is limited to your office. And a self-service portal can be its extension. If you are reading this article that means you are currently using SugarCRM and looking ...

As the clock inched closer to midnight, the staff got ready to open the doors to their store for the beginning of the holiday season. It was the fourth week of November, and every year on the Sunday that kicks this week off, they start their sale. The latest and greatest consumer gadgets of the year like drones, computers, and phones have finally come out and the older ones are ready to be off the shelves. The staff prepares for these events rigorously; taking care of various elements like inventory, security, billing process etc. Holiday season sales can be chaotic but they bring in a huge amount of revenue. This of course was a story of your usual consumer gadget store in the town. So, what is the story of a similar store if it were to be online? When it comes to web stores, the process is almost similar. Webstore owners and staff have to prepare for the same holiday season. They have to take similar measures to ensure that they take care of their customers and meet their...

All of us are customers to some business or the other. All of us need products and services ranging from the scale of a soap to TV channel subscription, internet connectivity, gadgets of varying kinds, etc. When you, as an entrepreneur, face bad service, you must have said how your company would never make such a mistake. However, as a business owner, you need to learn from these incidents that customer service is multi-layered.Whether your industry is consumer gadget, automobile, medical, or anything in between, you have to deal with customers beyond the initial selling of the products. And customers have questions; sometimes brand new ones, most times repetitive. These questions come up in post-sales services, during maintenance services or out of the blue. In order to retain a customer and bring them back after the first sale, or even to finish the initial sale, you need to answer all their doubts and questions. And not just these questions, there million other difficulti...

A loyal customer base is one of the most important aspects of a successful company. And it is necessary to build a relationship with them and understand their needs. For any organization, managing customers' data is crucial. To handle such data and build relationships with customers, a powerful CRM is all you need. Today, it's difficult to choose the right option for you as there are plenty of options available. Microsoft Dynamics 365 is one of the most used enterprise-level CRM. Many organizations are choosing Dynamics 365 because of its feature-rich functionality. Microsoft launched it at the end of 2016. It has new and enhanced tools to help increase your sales, better your marketing efforts and simplify the customer service process. With Dynamics 365, your employees become more productive as well. It provides deeper insights into performance, customer relationships and opportunities. Additionally, it is easy to integrate with your company's business str...

Today using self-service portals is a basic need for any company. Here the size of the company and customer base hardly matters as they are need of the hour. Confused and thinking why do companies need self-service/client portals? Companies can use such portals to enhance their brand image and provide impeccable customer service. Portals provide instant access to data, personalized dashboards and save time and resources of any organization. Self-service portals are the first line of support for customers. It empowers them to resolve their issues, request access, etc. on their own. Without having to wait for a reply from customer support. These portals are one of the best ways to reach out to new customers and to boost and improve existing customer relationships. Let's dive deep into the benefits of using these self-service portals: 1) Reduces Customer Service Cost We call them self-service portals for a reason. Your customers can resolve issues on their ow...