CRMJetty

There are so many platforms available for website creation. But, many developers prefer working with WordPress. You might also be using WordPress. In fact, according to a study done by Kinsta, more than 29% of websites’ development is in WordPress. This number is huge. It means that more than one-fourth of the websites on the internet use WordPress. It truly showcases the power of open source software. Today WordPress is a large community. Not only on the developing side but, millions of people use WordPress to manage their website’s content. Because of its robust features, WordPress has turned out to be a favorite tool for many people. This was all about CMS. Now, let’s look at the CRMs. Companies use CRMs to maintain the records of their customers to provide them with better user experience and customer service. CMS handles your website and CRMs handle your customers’ data. But, the real magic happens when they both are in synchronization. For this, port...

Boeing has been in the news for a few very wrong reasons lately. And by lately, I mean for the better part of the last decade.   The problems that their 787 and 737 Max faced were technological. But when you dig deeper, you can see that it is one thing to blame the technological failures but a whole another one to highlight the human and managerial errors that brought it down.   The issues began with cost cutting. Boeing outsourced 70% of 787 manufacturing with a tiered outsourcing structure. With this outsourcing, the issues created were manufacturing delays due to miscommunication and sometimes lack of communication all together. During the manufacturing of the 787, the bottom most tier did not communicate the issues they were facing to the company that was assembling the plane. This caused delays in the production cycle so much that the first planes came out 3 years later than promised. The management failed to communicate how to go about the innovations w...

Handling customers is an extremely difficult task. Every customer has different requirements or issues and dealing with these becomes difficult for your staff. But, in the competitive world of business, your customer service speaks louder. It is one of the factors which defines whether your business will flourish or not. There is constant pressure to innovate and innovation is not easy. So while you put efforts there, you also have to put efforts in customer service. That can be the differentiator between you and your competitors. One of the reasons that a company loses customers is because they only focus on unhappy customers. Now of course, that is easy to do. They are upset with you and they are demanding your attention. This makes it difficult to focus on and cater to satisfied and happy customers. Bad customer service will bring your reputation down, while good may go unnoticed. This is why you have to be proactive with how you treat them. You need to take care of th...

When you run an enterprise company, you tend to focus on big things. How many customers you have, how much revenue you are generating, how many employees you have etc.   It doesn’t affect your bottom line if you lose a few customers sometimes. Moreover, you are likely to gain new ones over time.     However, the way you think about the power customers have, has changed in the last couple of years. While companies that don’t want to pay attention to the grievances that customers face, don’t. But everyone knows that they are only a few too many social media complaints away from losing customers.     When cabs don’t arrive on time, people tweet at the company’s account. When other potential customers see that tweet, they will avoid using that cab the next time they need to make it to their appointment. Addressing the issues that customers face on social media and otherwise is important now. You can easily use this platform to direct them to the su...

If you are a content creator working as a freelancer, you truly know the struggle of growing your career. If you are even slightly good, your inbox does not sleep. Your phone is always going off and the notifications from multiple messaging apps are off the charts. At some point, you must’ve taken client calls at 10 in the night explaining exactly which email thread has the document they are looking for.  The more clients you have, the more challenging it is to manage this communication. Technology can save the day though. You can opt for a project management portal . If you are a savvy person, you are sure to have a website to show your work and one that helps potential clients reach out to you.   If you currently communicate via email, you might be using several other software for the actual work, from a document collaboration software to a file sharing one. On top of this, you also need a niche contract management software, to streamline the legalities with your c...