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Content is ever-evolving and here to stay. We are surrounded by it and constantly consume it in some or the other form. It is important for companies like you to understand their customers and provide important information about your products, services or the industry upfront. Today customers want to have full knowledge of your products before they invest. Also, they want to find out answers on their own. They don’t want to interact with your customer support team through different mediums unless and until it’s something big. In such situations, an online knowledge portal is your answer. It becomes your visitors’ go-to medium to find answers and understand your product/service. Besides that, there many other benefits of integrating an online knowledge portal to your website. So, let’s look at some other benefits of having an online knowledge sharing portal : Decrease in the number of support tickets: Having a knowledge portal will help you maintain all the nece...

Many companies have Twitter accounts. They use the platform to interact with customers, and sometimes solve their queries. Customers, in turn use the platform to show their displeasure and to alert others when a company gives them subpar service. Take a look: No company would like to read this on their Twitter handle.  Would you? Of course not! You can check the entire tweet thread and see how the customer is dissatisfied and feels cheated by a DTH connection company named Tata Sky. You might also have had a similar experience with customer service from one or the other brand and would have gotten annoyed. After a point, you might’ve also reevaluated your decision to purchase from them. No one in today's time would prefer or even tolerate bad customer service. Similarly, no company would even want to give bad customer service to their customers. And now, in fact, customers without giving a second thought directly go online and diss the companies as y...

According to a Walker study , customer experience will overtake product and price as the main brand differentiator by 2020. And the best way to go about providing a holistic customer experience is to pay attention to the overall customer journey. Maintaining consistency throughout their interaction with you and your different departments is paramount. Sounds easy, right? But, in practice, it can be one of the most overwhelming tasks you’ll undertake. The main hurdle is the misalignment of the goals of different departments. Because of which, the right information is not passed down to the right departments at the right time. For example, your support team might not understand the questions of your customers if they were not informed of the latest developments of the customer account. This not only frustrates your support department but usually results in your customers leaving your company. And I am sure, no company wants or likes that. To bring all your department...

Managing a database of suppliers can be a never-ending process because it includes a lot of data entries, follow-ups, and inaccuracies. And you would always want to manage it in a better way because its information is important as well.  But how about having a system that is automated with the data of all the suppliers with easy access to data whenever required? Investing in a best supplier portal solution will provide you with privileges and will automate most of your manual efforts like maintaining the database manually, data entries, etc.  and streamlines the flow. In fact, today most of the companies are already utilizing them as they provide greater value to the supply chain market. Hence, this article will provide elaborate the benefits that you can get with Support Portal Solution. Automates Supply Chain:   Basically with all the resources, data of purchased orders, shipping notices, commercial invoices most of the manual works gets alien b...

Use of portals is increasing rapidly. There are many ways these portals are helping companies connect with their customers more efficiently and provide support around the clock. There are many advantages of having a portal and companies are trying to make the most of it. There are various types of portals available in the market and you can use them according to your requirement. Going one step ahead, I would like to discuss custom-made web portals. Yes! You heard it right. Custom made portal is a portal tailored to your requirement.  I know there is no headache at all with readymade portals. All you need to do is purchase it, make some tweaks here and there and integrate it with your software and you can start using it. But, the advantage of using a custom-made portal is you can easily decide the features according to your operational requirement. Work closely with a web portal development company and you can change your requirements according to your usage. ...

Dynamics 365 have multiple types of portals. Each serves its own unique purpose. The one that you need will depend on the use case you have. You can choose the portal that addresses your exact pain points.  Here’s a breakdown of the different types so that it can help you make a decision:  Customer Self-Service Portal Employee Self-Service Portal Community Portal Partner Portal Field Service and Project Service Automation Portal Customer Self-Service Portal Customer Self-Service Portal helps you guide your customers even when you are not sitting at your desk. A streamlined knowledge base helps them get answers to their queries when they cannot reach the support staff. The basic availability of a webstore being 24/7, support or assistance should also be available 24/7.  Such a self service portal encourages problem solving by providing relevant solutions without the intervention of your staff. This portal includes forums wherein customers can have discuss...

When it comes to integrating a customer portal, it is important to take into consideration that it is one that fits well into the workflow of your business. You should also take care that it functions smoothly with your Dynamics CRM. It should be fast, secure, customizable and with a range of functions.  Dynamics 365 has a neat portal solution. Since it is an Add-on solution, you need to take certain steps to add it to your CRM, and then install it. Here’s a step-by-step guide for installing the Dynamics 365 default portal Add-on: Installing the Default Portal Add-On for Dynamics 365 Steps to install Dynamics 365 default portal add-on: Step 1: Sign in to Microsoft 365 admin center. Step 2: From the navigation column on the left, select Show all -> select All admin centers. Step 3: From the list of all admin centers, select Dynamics 365 . Step 4: On the Dynamics 365 Administration Center page, select the Applications tab ...

In order for you to provide your customers with exceptional service, you will need to do things that are above and beyond the basics. You will need to provide certain things that make their interaction with you more efficient and frictionless. Let’s see the steps of how you can install and activate the customer portal with Microsoft Power Apps and Dynamics 365 WordPress Customer portal. Power Apps by Microsoft provides a new portal option with Dynamics 365 CRM. If you want to activate it, here are the steps for it. You can find steps to install the Power Apps portal from its backend.    Provision a PowerApps portal steps Steps to install PowerApps portal: Step 1: Sign into Power Apps. Step 2: Select your environment from top right in which you have to install the portal. Step 3: If you want to create a blank portal, click on Portal from blank . Or Step 3: Click on All Templates to create a portal from default portal templates. ...

Do you remember the days when ordering food was a newly introduced concept? Yes? What came to your mind? Mobile applications? Nope. That’s not it. Let’s backtrack to the beginning of the food ordering and delivery industry. Phone calls. Yes! We used to order food over phone calls. Ask all the 90’s kids. They know the struggle. It was quite real. Where do you think the term Hangry came from! Well, before mobile apps took over, we used to wait for good 45 mins to an hour if not more just for a single dish. There were yellow pages involved, a lot of back and forth, waiting, bad food, some yelling, and plain dissatisfaction. And the problems would still exist. Like returning that order or food, asking for your money back, and then going through the same process again because you are still hungry. Remember? At that point, it was natural to feel the need to never order food and just make an effort to go out if craving anything specific. But, now th...