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Consumer goods have a huge range of products. From clothing, household appliances, to perishable goods like food, everything falls under this category. Ordering all of these things online is not exactly new. Ecommerce is not at all new. From online stores that at one point delivered goods at slow intervals, can now deliver within the hour (provided the service is offered in your city. When social distancing, and lockdowns across cities and countries were not a thing, there was never any shortage of stores that we could shop from. Department stores like Target, Walmart, grocery stores like Whole Foods and Trader Joe’s, were often frequented. It was only obvious to go to another store if what you wanted was not available there. And this is not even counting the smaller, more local stores for a number of things. Now, however, things have changed. Over the last couple of months, going out to buy groceries, clothes, or electronics has been difficult. Out of these three categories,...

Vendor management is a process that empowers an organization to take useful measures to control cost, reduce risks related to vendor acquisition, ensure timely services, derive values from the vendors, etc. The vendor management portals include modules that let you research suitable vendors, source products, obtaining pricing and other information, check the quality of work, and many other tasks. But how does a vendor management portal work? And more importantly, how can it benefit you? It is an online web-based tool that acts as a single node to manage vendor-related activities in any organization or business. It even ensures improved efficiency and long term growth in a cost-effective manner. Let’s understand the benefits of Vendor Management: Better Selection: Implementing proper vendor management can benefit your organization from a large selection of vendors resulting in better choices and costs. This also enables you to avoid unnecessary conflicts with your...

Salesforce is among the robust CRMs available in the market. It offers many tools for storing and organizing your company’s data as well as your customers’. And as a company, your goal might be to utilize this data optimally in order to serve the best to your customers. There are multiple integrations available in the market but one of the best and widely useful is WordPress Salesforce integration. This integration helps you to utilize your data properly making it more valuable and as a result, you are able to provide better service to your customers. Let’s look at useful ways to sync your WordPress and Salesforce data:  Easy User Management: If you are managing your website on WordPress and capturing leads from there, then integrating your WordPress with your Salesforce CRM becomes crucial. This way you will be creating a cohesive database of your users. To integrate Salesforce and WordPress, you can configure WordPress functions like site registration, etc. to ...

Back in March when the lockdown was beginning, the weather was also changing from spring to summer. And when the weather changes, I tend to get a sore throat. So of course, as someone who Googles everything, I Googled the symptoms of coronavirus and convinced myself that maybe I had it. Reader, I didn’t. If you can convince yourself you have a much bigger health issue when you just have the common cold, it is needless to say, the scale of that comparison and panic varies from person to person and disease to disease. And health is one aspect of life that we’d like insured, so when something actually happens, we are taken care of. Other things that we like insured are our cars, houses, gadgets, and almost everything. Why? Because we buy really expensive things sometimes and expensive things also break. It just takes way more to fix an expensive thing as compared to something that cost less originally. Similarly, an equally complicated financial matter is getting a loan ...

Knowledge Portals are tricky to get right. If they do not solve customers’ queries, they are not worth investing in. The basic purpose of any Knowledge Portal should always be to: - Enable users to find the information they REALLY need - Provide updated and fresh information While we live in a digital world, it is important that your knowledge portal carries the basic features for a great user experience. Because there will be new trends, but the essential features would always remain the same. Delete Outdated Content A Knowledge Portal means the bank of the organization’s documents. And when we hear that, we all imagine - a bunch of unorganized stuff. Even if there is an in-built search engine in place, it will sort the data by relevance, and not as per the quality. That means if your customer is looking for a particular report, and the search engine finds 4 different copies, how they will be able to distinguish which one is the latest? Hence, it is...

Just like I’m writing this article from home, there are a huge number of students who have to study from home. Studying and teaching even inside a school infrastructure can be challenging. Previously, we have written about how the logistics of teaching and learning can be overcome with an education portal . But now the challenges we face are even more challenging . Schools used to rely on class participation, infrastructural facilities like lab, projectors, library, etc. There used to be a structure to a typical school or college day that would go about. COVID-19 has pronounced school as public places, therefore shutting them down and sending kids home. The greatest thing about learning at a school is that everyone gets equal facilities. The computers are all the same, the lunch hours are the same, the library is accessible by all, and there is internet access. Moving this entire system home is of course difficult. The first challenge will come in the form of internet acce...

In today’s time creating, supporting, and deploying customer portal integrated with your Dynamics  365 instance is very easy. In Dynamics  365 portal, your customers get an online platform to communicate and collaborate with your business. Depending on your customers, you can design the portal and add functionalities accordingly.  Dynamics  365 portal provides functionalities like ticket generation, search knowledge guides, suggest new ideas, and many more. Dynamics  365 portal provides you the ease from procuring the hardware, certificates to install, web server to provision, etc. In just a few clicks you can set up everything and start with your portal. So, let’s understand the advantage of having a Dynamics CRM customer portal: Customer Engagement:   Engaging customers, in turn, helps you retain your existing customers; these customers, in turn, become your advocates and spread the word for you. In fact, they will help you to get n...

COVID-19 has disrupted the economy, and our lives. Some of us are privileged enough to have jobs, especially those of us who can work from home. We have salaries coming in regularly. We have homes to live in and work from. With a few clicks, we can even get groceries, medicines, and meals delivered to our doorstep. All that while following social distancing protocols. This privilege does not extend to everyone. A number of industries, big and small, are having to lay off or furlough employees. Similarly, because of the lockdown, social distancing, and shelter-in-place, a number of businesses have had to close down, like restaurants, laundromats, movie theaters, malls, small shops. These business owners have no other source of income. Even amongst these, there are disparities. In such a situation, how can we help at the local or global level? You can support them by donating funds. You can also donate to nonprofit organizations that you support. If you are a nonprofit o...

Everyone’s attention right now is focused on COVID-19. You are worried about how to serve your customers and they are worried about how to get services.  In this situation, you have to ensure that your customers get the support they need. Of course, there are challenges that you will face, all unique to your business. Your priority should be to maintain frictionless customer experience. Some of the things you will have to take care of for this is tuning your customer journey and the ways you provide support. Businesses in the current situation are proactively working on discovering ways to help their customers help themselves, with online and mobile self-service interfaces for everything from raising tickets and tracking, monitoring sensitive financial information, making online payments or getting immediate data for their health. Recently, customers have become extremely demanding. They want answers right in front, as they raise an issue or want to get in touch with yo...