CRMJetty

Nowadays everything and every business we interact with is through portals. Be it searching something via web or app. Your users’ first medium of interaction is a portal. There are various types of portals available like self-service portal, web portal, knowledge portal and many more. Many companies are growing solely by providing portals to businesses. In the current times they are very powerful tools to get users and interact with them effectively. Talking about web portal; let's first know what web portals are? According to LifeRay, “ A portal is a web-based platform that collects information from different sources into a single user interface and presents users with the most relevant information for their context. Over time, simple web portals have evolved into portal platforms that support digital customer experience initiatives. ” In simpler terms we can say, portals provide users with easy and curated access to company’s information. There are various types of web porta...

When we talk about CRMs or portals the first thing which comes to our mind is Salesforce. They are and have been ruling the industry for more than a decade now. The reason for their success is that they understand their market deeply and have been known to launch products that complement their CRM creating a perfect flow for customer communication for their clients. The complimentary products that we are talking about here are portals and communities. If you’ve been following Salesforce or have been using it for a long time now, then you might be aware of what they are, their functionalities, and how they benefit organizations. In this blog, we are going to discuss: - Types of Salesforce portals and their functionalities - Salesforce communities - Difference between Salesforce Portals and Communities - Which one to choose? Today almost every organization we int...

During the pandemic, a number of companies are struggling with how to pivot their business and how to stay afloat. The right question to ask, however, is how to help our communities. As a business, your thinking should be less about selling your products or services and more about helping people out. At one point, if your clients and customers can’t pay you immediately but need your help, they will remember your company and you for looking out for them when they needed it. This will forge a long-lasting relationship between you and your customers. Reaching out and asking questions about their needs will give you an understanding of how things are at their end and in the industry, as a whole. Even if the product they need is not yours, when you help them out, they will appreciate it. Be open to listening. If you understand the education sector, for example, create solutions that are accessible and inexpensive. Your business may be about smart boards in the classroom, ...