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Suppliers are an important pillar in any organization. Success depends on efficient and effective ways of procurement functions. Today purchasers interact with vendors from across the globe to meet the growing demands from new markets. Here, let's discuss supplier management, its advantages, and its best practices: What is supplier management? In simple words, we can say; supplier management is useful to keep and build healthy relationships with vendors. This incorporates every transaction, discussion with vendors, contract dealings to report sharing, and meetings to talk about current sales and analytics. It deals with every interaction with your suppliers. A big part of vendor management is to share data that would profit you and your vendors. Good supplier management software can automate functions. Let's see why you should use supplier portal solutions in your business: Build connections: Vendors provide products that you can guarantee your clients, making this a si...

  Customer Support has been one of the most crucial and indispensable aspects of business management throughout business history. And companies around the globe want to figure out the best way to do it. However, it is important to note that customer support isn't what it once used to be. These days, customers would rather read online solutions/articles and troubleshoot their problems than by writing elaborated emails about it or waiting to speak to a support agent.  With this increased dependence on self-service over traditional communication methods, it has become quite necessary for companies to implement customer portal solutions where all the information can be collated for the end-users. This article aims to give you insight into these customer portal solutions and guide you if the question, "Which customer portal solution should I use?" is troubling you. Rise of the Customer Portal Solution! A customer portal creates an engaging platform that lets the customers ...

  Choosing the perfect operation software like CRM and ERP for your organization is vital as it complements and meets the goals. Microsoft Dynamics is the best platform for a 360-degree vision of insights and processes of business operations. The impactful tools of Dynamics 365 assist your sales and marketing teams and help you stand ahead of the competition. Additionally, you can integrate it into your CRM and portals and use the combined power of the Dynamics CRM portal. It provides excellent functionality, performance, and security. It helps you scale and change your solution according to your organization. Let's discuss the top twelve reasons on why you should choose Microsoft Dynamics 365 for your company: Data Centralization: Data centralization happens by integrating other applications, cloud services, and external data sources. It includes accounting databases, email marketing, websites, surveys, etc. Using this, you can find your strengths and weaknesses. This helps y...

  Serving your customers is one of the main aims of any business. Fulfilling their demands, offering them hassle-free solutions, extraordinary customer service, and keeping them happy is the key to run a successful business. If your customers like your service then they are very likely to come back but if they don’t, there are chances you might lose them.  Let me share with you my personal experience with Pepperfry: Their marketing strategy is omnichannel which I definitely was not aware about. I had ordered 2 bean bags and 2 pouffe (had no idea it was a pouffe cover) and had paid a good amount of money for those. After a month when one bean bag and two pouffes came they were not at all good quality and I was not getting value for the money I bought them for. Upon contacting customer service to return the products, they refused by saying that my reasons were not good enough for them.    This is definitely not something you should ever tell your customers. You are...

After our first webinar’s success, we are back with the second webinar while entering this post-pandemic phase. As our team was brainstorming ideas for a second webinar, it became abundantly clear what everyone was struggling with. We decided to address the pain points of challenges businesses are facing as the pandemic evolves, and cities lift shelter in place orders. Currently, one of the major issues businesses face is catering to their customers effectively. Enterprises are trying various strategies to fulfill their customers’ needs, communicating with them, and helping them understand the roadblocks in the service. There is also a constant hunger to innovate and make everyone’s life easy.   We want to talk about this can be helped, so our second webinar will do just that. It is aptly titled: Drive your Customer Satisfaction 360 using Self Service Portal. What you’ll learn: - Significant issues with customer queries - Importance of streamlining conversations - Need for a...

  Microsoft Dynamics 365 is widely used because of its robust and effective features. Apart from almost ruling the CRM industry in the enterprise section, they are also ruling the portal industry and with every new release, they raise the standard of their product a little higher. Since every business now has a customer all over the world, it is important to make all communication channels, products, etc. support multiple languages. So, in this article, we are going to show you the steps to enable multi-language support in the default Dynamics portal. How to enable multi-language support in Dynamics 365 Portal Let's start with enabling the support first in a CRM application. Step 1: Go to Settings → Administration → Languages. Select the language you want to enable and click on “Apply”. Step 2: Now, enable the language of the portal. Navigate to Portals → Website → Websites. Step 3: Go to General tab → Supported Languages → click on “+.” Now select the language you want ...