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Your vendors and suppliers are crucial to ensure the proper procurement of products and services for your business. Proper vendor management practices contribute to long-lasting relationships with your vendors. Working in sync with vendors helps you fulfill your goals and achieve success faster. Ideally, effective vendor management aims for a win-win situation for both you and your vendors. Earlier, vendor management would mostly depend on manual onboarding, and management of vendors’ information. The best companies could do was use phone calls and emails to manage vendor-related operations. Then came the B2B vendor portal, a pioneering technology that not only simplified but also automated the vendor management process. Almost all the companies today are switching to a B2B vendor management tool to manage vendors and supply chains. If you too are looking to enhance your vendor management, here’s your post. This post will walk you through the meaning of vendor management, its import...

  Portal is a website that provides single-point access to applications and information. It not only helps in selling or ensuring an online presence but with many other purposes. Different websites having different purposes are built with varying approaches. For example, if you need a web portal to help you sort customer queries, you have a support portal. If you want to allow your partners to manage their activities, you have a partner portal. Similarly, the extent and use vary from industry to industry.  However, the best thing is you can approach a custom web portal development company and customize your portal as per your needs.  An online portal can be convenient for different industries.  Let us explore the industries that can benefit from web portal development services .  Education The education industry has a centralized database that holds information on the teaching staff, administrative staff, students, and everything else. A web portal could gi...

Until a few years back, companies would hire a big workforce to handle their business aspects. Be it finance, customer service, sales or any other department; most of the tasks and processes would be manual. With technological advancement, the landscape of the corporate world has changed dramatically now. A corporate web portal is among those few path-breaking digital advancements. If you are also a business owner looking to integrate a corporate portal, this post has it all that you need to know. Learn what a corporate web portal is in detail, its types, objectives, and more.   First things first, here is the detailed concept of a corporate portal. What is a Corporate Web Portal? Before understanding what a corporate web portal is, there is a need to understand what a web portal is in detail. A web portal is a web-based gateway that provides authenticated access to an organization’s data to different parties. In other words, a web portal is a web application that you embed i...

Customer experience is a crucial aspect that you can not afford to take lightly. Customer service is also among the factors that constitute customer experience. In fact, 89% of customers are more likely to make another purchase after a positive customer service experience. Although there are some differences in the processes and types of clients in the B2B sector, the clients are ultimately “customers” and customer experience matters for them too. With a B2B portal, the process of providing a better customer experience becomes easier than the regular support system that you may provide via calls and emails. Ticket system, knowledge base, etc. are some of the most important aspects that can take your customer service experience to the next level. So, let’s understand what B2B portals can do for you B2B business in detail. Benefits of B2B Portal Development 1. Cost-Effective Ownership - Highly Valuable for Startups and Small Businesses One of the biggest reasons to consider B2B por...

Nonprofits hold great value for small regions and communities as well as the country as a whole. They support the local government bodies in addressing different local issues. At times, they are among the first to come to the rescue in emergencies. As a nonprofit organization grows in size, challenges may start to surface. One of the significant challenges that can plague a large-sized nonprofit organization is donor management. Nevertheless, there is a way to tackle this challenge - donor management software. To help nonprofits manage donors efficiently, Salesforce provides its own Salesforce Donor Management software. Before moving ahead, it’s essential to understand the concept of donor management in detail. If you also run a nonprofit organization with many donors, this post is for you. In this post, you’ll learn about donor management and its importance. You’ll also learn what all Salesforce Donor Management comprises and how a donor management software helps a nonprofit organ...

When was the last time you called a customer support agent for a trivial issue with your mobile or laptop? Or when did you call a customer support agent to cancel or track an order you placed on any e-store? I bet it must have been a long time back! Thanks to the revolutionary concept of self-service, there were dramatic changes in traditional customer support. The number of organizations providing the option of self-service is increasing day by day. Rising to the occasion, Dynamics 365 also launched Dynamics 365 Portal or Power Apps Portals two years ago. Power Apps are external-facing websites that enable access to CRM data for various users outside the organization. Earlier, a Dynamics 365 portal was separate and came as a licensed add-on to Dynamics 365 apps, or the licenses would include a default portal add-on. After October 1, 2019, a Dynamics 365 portal no longer comes as a separate licensed add-on. Instead, it is licensed based on usage and extends a particular functionalit...

There was a time when people had no option but to call customer service for every query or issue. They had to put up with those long wait-times on the customer service line during peak hours. Further, the hours to call a customer service number were generally fixed.  Well, customers have become smarter over the past few years. They no longer want full dependency on manual customer support. Instead, they seek information and figure out solutions to their problems by themselves first before seeking help. And the advent of the customer self-service portal has proved to be a game-changer in traditional customer support services. To cater to the demands of digitally native customers, most of the B2B and B2C companies have adopted a customer service portal.  A survey says that 79% of those surveyed expect organizations to provide a customer self-service portal and tools.    Before we proceed, it is important to understand the meaning of a customer self-service portal. ...

Have you thought about the outcome of a bad customer experience? It can cost your business and even affect the customer base. A research says that 25% of customers will switch the provider after one negative experience. 33% will share their experience in one way or another.  In the eCommerce era, where every user prefers an online experience, businesses can’t risk letting their users down. And with digitalization, the traditional way of CX and providing support has changed. Customers now prefer to resolve their queries using online guides rather than waiting for a call or a message from the support team. The new era has brought in the need for a self-service experience. And that’s how Dynamics 365 Customer Portal comes into the picture.  It helps identify client issues and deliver exceptional service. A Dynamics CRM Customer Portal provides end-users a dedicated space to track and manage their support tickets. It connects them to the knowledge base and other resources. Over...