CRMJetty

Remote work has become the new normal in the pandemic. Businesses that lagged in digital connectivity had to come up with remote solutions. They learned how to manage their teams remotely, encourage digital collaboration, and provide customers with their needed tools. The outcome is that virtual format has now become a norm. 54 percent of Americans say that they want to continue working from home. 66 percent expect to go for a hybrid model. As a result, communication and collaboration have undergone a drastic shift. Digital collaboration has become the norm, and post-pandemic, it’s likely to continue. Businesses must adopt new digital methods like video chat, file sharing, and chat options to connect with employees and customers. And that’s what we are going to cover in this article. Collaboration portal features Collaboration portal best practices Before we get into the features, let’s try to understand the role of the collaboration portal in your organization. Whether it’s a smal...

Employees, partners, stakeholders, and customers have a crucial role in enterprise success. For their productivity, it’s essential that they can access the right information at the right time, communicate with one another, and streamline business processes. Thankfully, intranet portals are thriving. They help augment bottom lines and improve service with partners and clients. An intranet portal solution offers numerous benefits to businesses, such as better engagement and customer satisfaction. However, while researching intranet portal development, there are various factors to consider – whether you want to go for an open-source solution or a custom development. An easy communication portal or an intranet portal with an in-depth knowledge base, file, and project management capabilities. Considering the elements of intranet portal development, we have curated this article. It covers the benefits and the development cost. Here you’ll also learn how to set up an intranet portal and get...

  Everyone knows the role of self-service in customer experience. If there are no self-service resources, a few button clicks can result in long calls and waiting times. This can lead to more frustration if the issues are trivial. Also, it may affect internal support. Suppose your organization doesn’t have an IT self-service portal for your internal teams. In that case, the internal requests will be scattered, getting help will be time-consuming, there will be many repetitive tasks and queries, and most importantly, it will hamper productivity and efficiency. IT self-service portal is a solution that allows customers to solve their problems themselves rather than ask for help. Let’s learn everything about it – what it is, why you need it, the challenges in implementing it, and how to develop an IT self-help portal. What is an IT Self-Service Portal? First, IT self-service means empowering users to solve their IT issues using the relevant resources rather than contacting a member...