CRMJetty

What’s the difference between an average customer and an engaged customer? An average customer will buy and leave. An engaged customer will come back and also recommend you to others. So what do you think is worth the effort? This article is for you if you are into the second option, i.e., customer engagement, and looking for some inspiration to improve customer experience. Here, we will learn about various strategies and how the customer engagement portal helps you implement those. What is Customer Engagement and Why is it Important? Customer engagement is interacting with customers through various channels and supporting them at various stages in their journey. Keeping customers engaged through the buying process helps build customer loyalty and collect valuable information about them. Customer engagement is more of an emotional connection. It starts with the initial purchase but goes beyond customer support and a seasonal sales campaign. It involves everything customers experi...

By giving them their personal space. Custom portal development provides that one advantage or a super tool that humans rarely get in the real world. A personalized space where they can be the sole owner of their activities. They can immediately access resources and control how and what they share and with whom. Additionally, they can communicate with others and build strong relations. In short, that one window space makes them the king of their world. A portal for businesses performs different key roles in sales growth, customer query management, data publication, and multiple services. Though the ways it helps customers/users/businesses differ based on the features and business logic, the primary purpose remains to improve customer service and streamline business operations. In this article, we will learn its role in different business logic and CRM functionalities. That being said, do you think services and operations are the only reasons businesses go for custom portal developm...

Effective supplier management is critical for the success of procurement organizations. But as supply chains and suppliers increase steadily, businesses should take proactive measures to mitigate any disruptions within their supply chain. It can be costly in terms of finance and the company’s reputation. With supplier portal software, businesses can take a strategic approach and manage their suppliers effectively. This article explains all about it. Learn what a supplier management portal is – its advantages, development stages, best practices, and more. Let’s get started with supplier portal software and its working.   What is Supplier Portal Software? A supplier portal/vendor portal is an e-procurement solution that lets businesses maintain relationships with their suppliers and vendors. It involves contract management, document sharing, internal collaboration, communication channels, status updates, and more. In simple words, it helps businesses connect with people who supply ...