CRMJetty

Almost every business now knows and uses customer portals to improve their customer service. But that doesn’t guarantee customer satisfaction. Your portal is the face of your customer service. 50 percent of customers will switch to another brand after one bad experience. So, you must offer a positive experience with an appealing, intuitive, and feature-rich customer portal design. If you had a physical retail store, you would ensure that customers get the best experience possible. The sections are designed systematically, and the support people are well-versed with all the products in the store.   You would make it possible that they don’t leave without purchasing or with a bad experience. Think about your customer portal the same way. Ensure it serves customers the way it’s supposed to. Let’s look at the 4 customer portal design best practices that will surely help you in 2022. 1. Build with Purpose Start by thinking about your customers’ requirements and what service they nee...

Last year many companies such as Slack, Twitter, Shopify, UpWork, and Facebook embraced the permanent work-from-home culture. Remote work forced by the pandemic has proven that employees can work productively from home as much as they can from the office. But the real challenge was – implementing remote work. Miscommunications, inefficient operational management, misinterpretation, delays in delivery, security concerns, etc. disrupted the entire business flow. Many tools emerged to handle this. Businesses started using Zoom and Google Meet for meetings, tracking tools to manage employees’ work. The biggest benefit of these tools and remote culture shift was increased accountability. Employees took care of their activities themselves. And now, when the digital transformation has become the holy grail, it’s essential that you provide them with that level of comfort – whether they’re working from home or office. Let’s figure out how to improve their experience with employee portal devel...

  Every time someone talks about customer experience, the first and foremost suggestion that businesses receive is – deliver what customers want. But each customer may have unique requirements. A few may ask for convenience in shopping while others may prefer quality products. There are different ways to enhance your customers’ shopping experience. And yet, the most effective way is to offer self-service. You can achieve that with eCommerce portal development. This article covers everything about it – definition, features, benefits, tips, and more. So, dig in! 1. What is an Ecommerce Portal An ecommerce portal, also known as B2B/B2C self-service portal, is an online platform that facilitates buying and selling of products/services with online transactions. It allows businesses to interact with customers and suppliers effectively. eCommerce portal development allows businesses to have one interface shared across the entire business community. The best examples of eCommerce porta...