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The New Age Helpdesk is a Customer Portal

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Our customers value their time and energy. And if they are shopping from your website or store, you should value it too. This is where the concept of self-service comes in. Your customers can handle certain parts of the shopping and maintaining processes themselves if you equip them with the right tools. A software solution is the way to go. You can have a Salesforce self-service portal or any CRM self-service portal in connection with your store. This way the customers can find whatever they need whenever they need it without having to rely on anyone. Let's look at some of the features: • Cost-effective: Software solutions run round the clock without the need for constant human interaction. Your Salesforce customer portal would also be accessible by customers at any time of the day. This means that your customers will get the assistance they need without you having to employ people in more than regular shifts. This can save you money in the long term and your regu...

7 Ways How Client Portal can Become A Freelancer’s Saviour

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If you are a freelancer, your inbox never sleeps. Nor does your phone, or your messages, or you. You know exactly what I am talking about if you have ever answered calls from clients at 11 in the night saying that they can’t find a draft from the previous week. This communication and management gets more difficult when you have more clients. This is why you should take advantage of technology and invest in a WordPress client portal. It can be your respite from multiple emails and spruce up the way you manage all the projects that you are working on. If you don’t depend on simply email, then you have a document collaboration software, a communication software, file-sharing software and a completely different one for managing your contracts with each client. You can have all of it in one place. Let’s look at how a client portal can benefit you. Professional appearance: This client portal works in connection with WordPress so it can look like a part of your website with match...

Education Portal: The Logistics of Learning and Teaching Made Easy

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Formal training shows numerous things. It is basic that those things give quality incentive to our lives. The strategic side of formal training is chaotic, no doubt. Great instructing personnel is hard to dropped by and along these lines schools are frequently understaffed. Understudies are not constantly given much decision about specific classes or class hours. Aside from this, they have no implication of their participation level and this regularly impacts their graduation. The organization of formal training turns out to be too adversely progressive instead of concentrating on what is significant, which is the development of youthful personalities.  As scholarly experts, one should regard instruction as a steady trade. We accept that this trade ought to be consistent. Innovation comes in to play here. There is a slick arrangement that enormous instructive organizations or littler schools can utilize. It is a custom web-based interface. Web-based interface arrangemen...

Customer Portal: Making the Help Desk Obsolete

Customers don’t like customer care services. Businesses don’t like losing customers. Here’s a solution for businesses to retain their customers without investing a lot.  The key to catering to your customers is putting yourself in their shoes. You are a customer of a lot of products and services and if you are critical about the service you get, you should be just as critical about the service you provide.  Traditional help desks have gone out of trend and function. Call centers replaced them a long time ago. Now the market is disrupting again with customer portals replacing call centers emerging as an all-in-one platform for customer interaction. Their work is more than that of solving customers’ grievances. The function of a customer portal goes beyond that to take your CRM to a personalized level for each of your customers.   If you are an enterprise business that uses Microsoft’s Dynamics 365 CRM, then the ideal customer portal for you would be the ...

Customer Portal: The Unique Needs of the Pharma Industry

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The pharmaceutical industry ties in very closely with the medical industry. For an industry that deals routinely in drugs of varying composition and intensity, it is crucial that it has a system in place that monitors and keeps a check on the patients’ drug consumption. Since this is a highly sensitive customer-facing industry, it’s beneficial to have a CRM customer portal solution in place to navigate the daily interaction with patients. In this blog, we’ll explore all the ways a customer portal can be beneficial in the pharmaceutical industry.  For Over the Counter Medication: A pharmacy can have a web store or mobile app. Anyone can download such an app and it works like any ecommerce store. When these customers make an account on your store, the profile details are stored in your CRM. For Prescribed Medication: On the other hand, you cannot sell prescription medication or controlled drugs online, or in a store, without a doctor’s prescription. This is what the p...

Patient Portal: How It's Organizing the Medical Industry

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Taking your wellbeing in your grasp is consistently something worth being thankful for. Aside from eating well and practicing routinely, the most ideal approach to ensure you are fit is to keep consistent tabs at the forefront of your thoughts and body. This is the reason wearable innovation and wellness groups are ascending in prominence at the present time. These are incredible devices for checking your wellbeing, yet shouldn't something be said about when you have to associate with a restorative organization? Wouldn't it be advantageous if your patients could get to every one of their information, plan arrangements on a common schedule and check their test outcomes? This is the place a medicinal/tolerant gateway comes in.  Since the necessities are comparable, you can likewise require a CRM that can deal with the majority of this information. Furthermore, alongside a CRM, having a patient entry will definitely streamline the emergency clinic work process.  M...

5 Must-Have Features in Your SugarCRM WordPress Customer Portal

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SugarCRM is a popular name in the CRM industry. For anyone who wants an enterprise solution the first stop in the enterprise grade options is SugarCRM. Similarly, when it comes to Content Management Systems, the name WordPress is synonymous with it. So it is clear that it has a large market. When you are building a business, you generally look for tools that are established brands in the industry. If your business is an ecommerce store, then you must need both: a CRM and a CMS. But that is not all. You also need a customer portal to interact with your customers. Let us look a little more in detail as to what features you need to have in your customer portal: 5 Features of a SugarCRM Customer Portal: Data entry Data entry is an extremely basic task. But does that mean it is easy to do when there is a huge customer base? Not at all. A customer portal gives your customer the access to add in their information, like name, phone number, address, etc. These are basic details t...