CRMJetty

“Portal” is one of the most buzzed words. You might have read it in your day-to-day life.  But, what is it? Well, there are many complex meanings of portals, but here we have tried to simplify it for you: ‘It’s a gateway or an entrance’.  And from a business angel, a portal or web portal gives your employees, customers, and suppliers a platform to collaborate with you. This shortens your operations cycle and provides you with control over your day-to-day processes. The best part of having a portal is that it is easily accessible from desktops as well as mobile devices. But wait, developing a portal is a difficult and complex task. You need to consider many things like the purpose of developing it, your business model, etc. Asking these questions, in the beginning, will help you have a clear picture of the type of portal your business requires. To give you a clear picture, here I have discussed the types of portals: Vertical Portal: If yo...

The first thing which comes to our mind when we hear the words Customer Relationship Management (CRM) is “Salesforce”. Right? It’s the company that made businesses realize the importance of using a CRM platform. Not only this, but many businesses claim their CRM platform to be the best.  Spotify, American Express, Canon, Toyota, and many other big brands use Salesforce CRM. These companies with data-heavy operations reflect why it is popular among thousands of businesses. Similarly, when you hear the words Content Management System (CMS), what comes to your mind? “WordPress”.  Correct? It’s just five years junior to Salesforce, but has made a strong reputation in the market for itself. Any person who wants to start blogging usually prefer WordPress because of its simple hosting and easy to use interface. Just imagine the combined power of these two highly functional products. Salesforce to manage the data of your customers and WordPress for th...

WordPress Customer Portal, WordPress CRM Portal, WordPress Portal Remember when you were a kid and tried to learn how to ride a bicycle? And then there was no stopping you. How you didn’t want any support from your parents and wanted to do it by yourself?  Why? Because riding it, on your own, brings a sense of independence, determination and an achievement that you can do something on your own.  That’s the exact same thing your customers wish. Most of the tech-savvy people in this “I can Google it” era want to do everything by themselves. Even the product/service support that you want to provide. They want to learn and explore your business products or services on their own. That’s one of the reasons why client portal platforms are popular among most B2B as well as B2C organizations. According to a research, 89 percent of US customers wish for brands and organizations to have an online customer support portal. Why? As mentioned above, your custom...

Whenever your customers visit any e-store, they might have come across various statements that read: "To submit any product related query, you can contact our support team at this email id." "If you need any additional information about our product, you can check out the FAQs page." "Our support staff operates between business hours only." In such scenarios, it becomes difficult for your customers to find where they must contact in case of a query. Being an e-store owner when it comes to interacting with customers, it is necessary to have proper flow to help your user navigate your e-store. And it is obvious you don't want the products, contacts, services and new query emails to come to you over email. The best way to handle this problem is to use web portal solutions. The portal is a perfect solution to handle customer related queries. They make it easy to solve real-life problems of your customers. But have you ever thought of b...

We are all familiar with the functioning and advantages of the intranet. It’s a secured computer network that enables individuals across the organization to access the internet for sharing information and collaborating. But it only lets you connect and engage with your colleagues and management. This computer network leaves out your outside connections like customers, vendors, suppliers, partners, and people who are not directly employed by your organization. That’s where the extranet comes in! It’s a secure and controlled private network that lets you and your employees to communicate well and clearly with all the outsiders sharing only the necessary data with limited edit rights. An extension of your intranet network. The same way, organizations using CRM to store and share all the necessary information is limited to your office. And a self-service portal can be its extension. If you are reading this article that means you are currently using SugarCRM and looking ...

As the clock inched closer to midnight, the staff got ready to open the doors to their store for the beginning of the holiday season. It was the fourth week of November, and every year on the Sunday that kicks this week off, they start their sale. The latest and greatest consumer gadgets of the year like drones, computers, and phones have finally come out and the older ones are ready to be off the shelves. The staff prepares for these events rigorously; taking care of various elements like inventory, security, billing process etc. Holiday season sales can be chaotic but they bring in a huge amount of revenue. This of course was a story of your usual consumer gadget store in the town. So, what is the story of a similar store if it were to be online? When it comes to web stores, the process is almost similar. Webstore owners and staff have to prepare for the same holiday season. They have to take similar measures to ensure that they take care of their customers and meet their...

All of us are customers to some business or the other. All of us need products and services ranging from the scale of a soap to TV channel subscription, internet connectivity, gadgets of varying kinds, etc. When you, as an entrepreneur, face bad service, you must have said how your company would never make such a mistake. However, as a business owner, you need to learn from these incidents that customer service is multi-layered.Whether your industry is consumer gadget, automobile, medical, or anything in between, you have to deal with customers beyond the initial selling of the products. And customers have questions; sometimes brand new ones, most times repetitive. These questions come up in post-sales services, during maintenance services or out of the blue. In order to retain a customer and bring them back after the first sale, or even to finish the initial sale, you need to answer all their doubts and questions. And not just these questions, there million other difficulti...