CRMJetty

The general dislike towards haggling with customer support and regulatory agencies is well-known. As such, who likes overwhelmingly endless forms, long wait times, and queues for fulfilling their demands? If you think that these processes are frustrating just for the customers, you might be wrong. The employees who need to manage the flow of the application and process them well are even more flustered. Thanks to digital transformation and advancements in cloud technology, you can digitalize the customer support process. And portals make it even better. You can connect with your customers and manage their data by having control over it. It makes customers happier and enables agencies to work with better efficiency. They want a solution that is efficient, easy to use and. That’s where Dynamics CRM Portal comes in. It makes the task of managing documents, cases, schedules, accounts as well as order sheets absolutely seamless! Also, it just doesn’t process your database but also kee...

Content is ever-evolving and here to stay. We are surrounded by it and constantly consume it in some or the other form. It is important for companies like you to understand their customers and provide important information about your products, services or the industry upfront. Today customers want to have full knowledge of your products before they invest. Also, they want to find out answers on their own. They don’t want to interact with your customer support team through different mediums unless and until it’s something big. In such situations, an online knowledge portal is your answer. It becomes your visitors’ go-to medium to find answers and understand your product/service. Besides that, there many other benefits of integrating an online knowledge portal to your website. So, let’s look at some other benefits of having an online knowledge sharing portal : Decrease in the number of support tickets: Having a knowledge portal will help you maintain all the nece...

Many companies have Twitter accounts. They use the platform to interact with customers, and sometimes solve their queries. Customers, in turn use the platform to show their displeasure and to alert others when a company gives them subpar service. Take a look: No company would like to read this on their Twitter handle.  Would you? Of course not! You can check the entire tweet thread and see how the customer is dissatisfied and feels cheated by a DTH connection company named Tata Sky. You might also have had a similar experience with customer service from one or the other brand and would have gotten annoyed. After a point, you might’ve also reevaluated your decision to purchase from them. No one in today's time would prefer or even tolerate bad customer service. Similarly, no company would even want to give bad customer service to their customers. And now, in fact, customers without giving a second thought directly go online and diss the companies as y...

According to a Walker study , customer experience will overtake product and price as the main brand differentiator by 2020. And the best way to go about providing a holistic customer experience is to pay attention to the overall customer journey. Maintaining consistency throughout their interaction with you and your different departments is paramount. Sounds easy, right? But, in practice, it can be one of the most overwhelming tasks you’ll undertake. The main hurdle is the misalignment of the goals of different departments. Because of which, the right information is not passed down to the right departments at the right time. For example, your support team might not understand the questions of your customers if they were not informed of the latest developments of the customer account. This not only frustrates your support department but usually results in your customers leaving your company. And I am sure, no company wants or likes that. To bring all your department...

Managing a database of suppliers can be a never-ending process because it includes a lot of data entries, follow-ups, and inaccuracies. And you would always want to manage it in a better way because its information is important as well.  But how about having a system that is automated with the data of all the suppliers with easy access to data whenever required? Investing in a best supplier portal solution will provide you with privileges and will automate most of your manual efforts like maintaining the database manually, data entries, etc.  and streamlines the flow. In fact, today most of the companies are already utilizing them as they provide greater value to the supply chain market. Hence, this article will provide elaborate the benefits that you can get with Support Portal Solution. Automates Supply Chain:   Basically with all the resources, data of purchased orders, shipping notices, commercial invoices most of the manual works gets alien b...

Use of portals is increasing rapidly. There are many ways these portals are helping companies connect with their customers more efficiently and provide support around the clock. There are many advantages of having a portal and companies are trying to make the most of it. There are various types of portals available in the market and you can use them according to your requirement. Going one step ahead, I would like to discuss custom-made web portals. Yes! You heard it right. Custom made portal is a portal tailored to your requirement.  I know there is no headache at all with readymade portals. All you need to do is purchase it, make some tweaks here and there and integrate it with your software and you can start using it. But, the advantage of using a custom-made portal is you can easily decide the features according to your operational requirement. Work closely with a web portal development company and you can change your requirements according to your usage. ...

Dynamics 365 have multiple types of portals. Each serves its own unique purpose. The one that you need will depend on the use case you have. You can choose the portal that addresses your exact pain points.  Here’s a breakdown of the different types so that it can help you make a decision:  Customer Self-Service Portal Employee Self-Service Portal Community Portal Partner Portal Field Service and Project Service Automation Portal Customer Self-Service Portal Customer Self-Service Portal helps you guide your customers even when you are not sitting at your desk. A streamlined knowledge base helps them get answers to their queries when they cannot reach the support staff. The basic availability of a webstore being 24/7, support or assistance should also be available 24/7.  Such a self service portal encourages problem solving by providing relevant solutions without the intervention of your staff. This portal includes forums wherein customers can have discuss...