CRMJetty

  Are you starting a B2C business in 2021? You need a digital presence. The B2C market is expected to reach $4.01 trillion in 2021. You can’t expect to reach this demand if you don’t have a B2C portal to handle your business operations and customers. In today’s world of instant solutions and fast foods, customers want instant answers. B2C businesses need to adapt to this changing customer demand and behavior. They need to bring in self-service for customers to handle their activities. After all, that’s what 89% of the US customers expect from businesses. With B2C portal development, businesses can increase profits and drive growth. Though B2C portals are not limited to customer support, they can enhance customer experience with streamlined management. Let’s see how B2C portal development can set up businesses for long-term success. B2C Model: Overview B2C stands for “business to customer.” A B2C business sells products or services directly to the customers—for example, an o...

For personal insurance, do you tend to call someone or lookup on Google for the answers?   It's Google, probably! Because it's easy and convenient to find answers and solutions rather than asking for help. We expect round-the-clock service, which is not possible in a traditional approach. Technology has transformed convenience into luxury and is now a necessity. Insurance brokers need to embrace technology to stay competitive in the digital environment. The key is to bring a solution like a Salesforce broker portal that helps brokers know when an existing customer has a policy in another line with them. Broker portals boost brokers' efficiency, enable mobility, and enhance customer experience. With the help of Salesforce broker portals, insurers can create personalized offers tailored for individual customers by analyzing their surveys and other open data. The right solution can help protect backend operations and streamline frontend operations to ensure a 360-degree vie...

  With the implementation of technology for healthcare records, patient portals have become incredibly popular in the past few years. Healthcare organizations are looking to find the best patient portal development companies to develop one, irrespective of their size and specialty. You can think of patient portals as the Swiss Army knives of medical software. They’re unbelievably versatile. Patient portals are usually used to improve the quality of healthcare provided to the patients. It enables better communication between physicians and their patients. It helps build a better patient-physician relationship and gives the patients more control over their treatment. Patients can have information whenever and wherever they need it. They can check lab results, prescriptions, update insurance information, manage unpaid balances, and more. According to a survey,  90%  adoption of patient portal software in healthcare is the major means to keep up with the health metrics. ...

  What does great customer service mean to you? It is supporting your customers in all the possible ways on time. For example, when they reach out with a question or problem, answering them instantly. "Please hold while we transfer you. You are valuable to us." This is not what they like to hear. No one wants to be put on hold for a long time. Studies show that 15% of customers hang up after waiting for 40 seconds. So, it's essential that you provide them with instant replies, which is challenging as customers prefer different channels for support. They may start their request via phone or call and then move on to other channels. So, it's essential that you provide them with instant replies, which is challenging as customers prefer different channels for support. They may start their request via phone or call and then move on to other channels.Hence, you should integrate a Dynamics 365 Case management solution that ensures a seamless experience for you and y...

  Ms. Becky has a travel and hospitality business. She wanted to provide her customers with excellent service by introducing a self-service customer portal. But the results were not as expected. After analyzing, she realized that clarity on customer portal requirements is essential. But, unfortunately, she missed out on the customers’ needs and the essential features for custom portal development. And that’s what we will talk about in this blog. Customer portal essential features Advanced features Things Required for Customer Portal You might have a customer login, but the results may be unmatched. Here’s the list of 10 customer portal requirements to meet your and your customers’ expectations. 1. One-Click Sign-In The primary goal of a customer portal is to enhance customer service. Better service means quick access to updated information and seamless interaction with the business. So, having an online login option is not enough. You need to make sure that the customers ...

Do you know effective procurement can enhance customer experience? Look at it this way - unless you receive the goods on time, you can't proceed further. If the supplies are not delivered on time, it will result in late deliveries, which will affect customer experience and sales. So, while focusing on customer relationships, you have to focus on supplier management too. Supplier management maximizes the business performance by automating all the processes. It streamlines the entire supply chain activities. Let's understand what it means and how it works. What is Supplier Management? In simple terms, supplier management refers to all the processes and activities related to suppliers. It includes identification, performance evaluation, compliance, management, and contract negotiation. Supplier management is the relationship between buyers and suppliers. Like CRM, it helps build a strong relationship with those who supply goods and services to your business. But there...

  B2B organizations typically rely on vendors and channel partners to keep their operations running smoothly and expanding their outreach. That is why the management of partners and vendors is important, as issues in their management can impact a business. There are different ways you can ensure that you are managing your vendors, partners, and customers efficiently. One of the ways is using a portal to manage them all. A portal brings all your vendors/suppliers, partners, channels, etc., together in one place. Salesforce also provides its own social media platform that helps B2B organizations manage vendors, partners, customers, and more. If you are also thinking about managing your vendors/suppliers and partners efficiently, here’s the post for you. In this post, you’ll first learn about Salesforce’s Community Cloud and then Salesforce Vendor Portal. So, let’s begin. What is Salesforce Community Cloud? Salesforce Community Cloud is an online social platform by Salesforce. It enab...