CRMJetty

Remote work has become the new normal in the pandemic. Businesses that lagged in digital connectivity had to come up with remote solutions. They learned how to manage their teams remotely, encourage digital collaboration, and provide customers with their needed tools. The outcome is that virtual format has now become a norm. 54 percent of Americans say that they want to continue working from home. 66 percent expect to go for a hybrid model. As a result, communication and collaboration have undergone a drastic shift. Digital collaboration has become the norm, and post-pandemic, it’s likely to continue. Businesses must adopt new digital methods like video chat, file sharing, and chat options to connect with employees and customers. And that’s what we are going to cover in this article. Collaboration portal features Collaboration portal best practices Before we get into the features, let’s try to understand the role of the collaboration portal in your organization. Whether it’s a smal...

Employees, partners, stakeholders, and customers have a crucial role in enterprise success. For their productivity, it’s essential that they can access the right information at the right time, communicate with one another, and streamline business processes. Thankfully, intranet portals are thriving. They help augment bottom lines and improve service with partners and clients. An intranet portal solution offers numerous benefits to businesses, such as better engagement and customer satisfaction. However, while researching intranet portal development, there are various factors to consider – whether you want to go for an open-source solution or a custom development. An easy communication portal or an intranet portal with an in-depth knowledge base, file, and project management capabilities. Considering the elements of intranet portal development, we have curated this article. It covers the benefits and the development cost. Here you’ll also learn how to set up an intranet portal and get...

  Everyone knows the role of self-service in customer experience. If there are no self-service resources, a few button clicks can result in long calls and waiting times. This can lead to more frustration if the issues are trivial. Also, it may affect internal support. Suppose your organization doesn’t have an IT self-service portal for your internal teams. In that case, the internal requests will be scattered, getting help will be time-consuming, there will be many repetitive tasks and queries, and most importantly, it will hamper productivity and efficiency. IT self-service portal is a solution that allows customers to solve their problems themselves rather than ask for help. Let’s learn everything about it – what it is, why you need it, the challenges in implementing it, and how to develop an IT self-help portal. What is an IT Self-Service Portal? First, IT self-service means empowering users to solve their IT issues using the relevant resources rather than contacting a member...

Every day, thousands of businesses worldwide are boosting productivity, saving costs, and earning better returns by moving from paper-based systems to paperless digital solutions that amplify the daily grind. Document management systems can easily integrate with your existing solution and improve workflow efficiency. But that’s too ‘90s! Integrating multiple third-party solutions and configuring them to work together creates chaos and might slow down the ERP solution. On top of that, these legacy systems can result in compromised security, compliance risk, unorganized databases, cluttered network drives, etc. Even amidst all these challenges, managing documents is essential, and going digital is the only solution. Using a customer portal for document management in Dynamics 365 is one of the best options. In this article, I will explain why. You may think – why not integrate Dynamics 365 rather than a customer portal. I will answer that too in a proper way. Before that, let’s look a...

“Alone we can do so little, but together we can do so much” – Helen Keller. This is the motto of businesses today. We are likely to see every business using a partner portal to automate their engagement process in this digital era. However, too often, partner portals fail to deliver the core promise because they lack important features. What are they? How do we know partner portal best practices? Both are fair questions, and in this article, I will try to explain those in a structured way. What is Partner Portal A software that helps your business partners collaborate and communicate. Simple, right? Well, a partner portal is complicated, just like your partner ecosystem. You may have partners from different regions, though selling the same products from one vendor. They may differentiate themselves in various aspects such as their selling scale, reach, business planning, marketing, sales, incentives, etc. A partner portal figures this out and serves them in the best way possible. I...

Since the pandemic has turned every one to work remotely, the need for an online presence has increased. With that, it has become important for businesses to look for web portal software that will allow them to automate tasks, track operations, and significantly increase customer, employee, and partner engagement. But what type of web portal do you need? What will be the development cost? What factors affect the cost? This article will cover web portal software, including types, development methods, functionalities, advantages, etc. Before that, let’s see what an online web portal is and how it differs from a website. Most people still use the names interchangeably as if it’s the same. What is an Online Web Portal? A web portal provides a single point of access to various information. You and users can consider it as a library of personalized and well-organized content consisting of company articles, products information, vendors and suppliers lists, and more. A web portal software...

  Are you starting a B2C business in 2021? You need a digital presence. The B2C market is expected to reach $4.01 trillion in 2021. You can’t expect to reach this demand if you don’t have a B2C portal to handle your business operations and customers. In today’s world of instant solutions and fast foods, customers want instant answers. B2C businesses need to adapt to this changing customer demand and behavior. They need to bring in self-service for customers to handle their activities. After all, that’s what 89% of the US customers expect from businesses. With B2C portal development, businesses can increase profits and drive growth. Though B2C portals are not limited to customer support, they can enhance customer experience with streamlined management. Let’s see how B2C portal development can set up businesses for long-term success. B2C Model: Overview B2C stands for “business to customer.” A B2C business sells products or services directly to the customers—for example, an o...