CRMJetty

What’s the difference between an average customer and an engaged customer? An average customer will buy and leave. An engaged customer will come back and also recommend you to others. So what do you think is worth the effort? This article is for you if you are into the second option, i.e., customer engagement, and looking for some inspiration to improve customer experience. Here, we will learn about various strategies and how the customer engagement portal helps you implement those. What is Customer Engagement and Why is it Important? Customer engagement is interacting with customers through various channels and supporting them at various stages in their journey. Keeping customers engaged through the buying process helps build customer loyalty and collect valuable information about them. Customer engagement is more of an emotional connection. It starts with the initial purchase but goes beyond customer support and a seasonal sales campaign. It involves everything customers experi...

By giving them their personal space. Custom portal development provides that one advantage or a super tool that humans rarely get in the real world. A personalized space where they can be the sole owner of their activities. They can immediately access resources and control how and what they share and with whom. Additionally, they can communicate with others and build strong relations. In short, that one window space makes them the king of their world. A portal for businesses performs different key roles in sales growth, customer query management, data publication, and multiple services. Though the ways it helps customers/users/businesses differ based on the features and business logic, the primary purpose remains to improve customer service and streamline business operations. In this article, we will learn its role in different business logic and CRM functionalities. That being said, do you think services and operations are the only reasons businesses go for custom portal developm...

Effective supplier management is critical for the success of procurement organizations. But as supply chains and suppliers increase steadily, businesses should take proactive measures to mitigate any disruptions within their supply chain. It can be costly in terms of finance and the company’s reputation. With supplier portal software, businesses can take a strategic approach and manage their suppliers effectively. This article explains all about it. Learn what a supplier management portal is – its advantages, development stages, best practices, and more. Let’s get started with supplier portal software and its working.   What is Supplier Portal Software? A supplier portal/vendor portal is an e-procurement solution that lets businesses maintain relationships with their suppliers and vendors. It involves contract management, document sharing, internal collaboration, communication channels, status updates, and more. In simple words, it helps businesses connect with people who supply ...

Remote work has become the new normal in the pandemic. Businesses that lagged in digital connectivity had to come up with remote solutions. They learned how to manage their teams remotely, encourage digital collaboration, and provide customers with their needed tools. The outcome is that virtual format has now become a norm. 54 percent of Americans say that they want to continue working from home. 66 percent expect to go for a hybrid model. As a result, communication and collaboration have undergone a drastic shift. Digital collaboration has become the norm, and post-pandemic, it’s likely to continue. Businesses must adopt new digital methods like video chat, file sharing, and chat options to connect with employees and customers. And that’s what we are going to cover in this article. Collaboration portal features Collaboration portal best practices Before we get into the features, let’s try to understand the role of the collaboration portal in your organization. Whether it’s a smal...

Employees, partners, stakeholders, and customers have a crucial role in enterprise success. For their productivity, it’s essential that they can access the right information at the right time, communicate with one another, and streamline business processes. Thankfully, intranet portals are thriving. They help augment bottom lines and improve service with partners and clients. An intranet portal solution offers numerous benefits to businesses, such as better engagement and customer satisfaction. However, while researching intranet portal development, there are various factors to consider – whether you want to go for an open-source solution or a custom development. An easy communication portal or an intranet portal with an in-depth knowledge base, file, and project management capabilities. Considering the elements of intranet portal development, we have curated this article. It covers the benefits and the development cost. Here you’ll also learn how to set up an intranet portal and get...

  Everyone knows the role of self-service in customer experience. If there are no self-service resources, a few button clicks can result in long calls and waiting times. This can lead to more frustration if the issues are trivial. Also, it may affect internal support. Suppose your organization doesn’t have an IT self-service portal for your internal teams. In that case, the internal requests will be scattered, getting help will be time-consuming, there will be many repetitive tasks and queries, and most importantly, it will hamper productivity and efficiency. IT self-service portal is a solution that allows customers to solve their problems themselves rather than ask for help. Let’s learn everything about it – what it is, why you need it, the challenges in implementing it, and how to develop an IT self-help portal. What is an IT Self-Service Portal? First, IT self-service means empowering users to solve their IT issues using the relevant resources rather than contacting a member...

Every day, thousands of businesses worldwide are boosting productivity, saving costs, and earning better returns by moving from paper-based systems to paperless digital solutions that amplify the daily grind. Document management systems can easily integrate with your existing solution and improve workflow efficiency. But that’s too ‘90s! Integrating multiple third-party solutions and configuring them to work together creates chaos and might slow down the ERP solution. On top of that, these legacy systems can result in compromised security, compliance risk, unorganized databases, cluttered network drives, etc. Even amidst all these challenges, managing documents is essential, and going digital is the only solution. Using a customer portal for document management in Dynamics 365 is one of the best options. In this article, I will explain why. You may think – why not integrate Dynamics 365 rather than a customer portal. I will answer that too in a proper way. Before that, let’s look a...