CRMJetty

  As a writer, I like writing about portals and how self-service changes how we approach business. As a customer, I like that we have a self-service option. It’s not that I have any problem asking for help from support reps. Waiting on calls for hours or a reply email is too much for me. I prefer solving problems on my own with the help of knowledge base articles, videos, and more. While it gives me complete control over my activities, it also challenges me to learn and grow by tackling complex problems independently. If that’s not a success for me as a customer, I don’t know what is! I am not the only one who prefers self-service. According to Statista, 88 percent of customers prefer self-service over talking to customer support representatives. What would you do if customers don’t want support reps as their first line of support? How will you provide effective support? The answer is a customer success portal . This tool makes it easy for customers like me to find solutions in ...

If there’s one sector which is resilient, it’s the travel industry. We can be certain that they will be back in full swing. The trick in the current situation is to reposition yourself and think creatively about what you can do to attract, convert, and retain customers. It can be about bringing health and wellness to the forefront with no-touch technologies like the one found at Chengdu Shuangliu Airport in China. They have kiosks that use facial recognition to help travelers check their flight status and find their gate. Or, you can streamline your marketing and operational processes with travel portal development. It will help you streamline operations, reevaluate customer service, demonstrate empathy, earn customer trust, and improve inventory and products. All you have to do is reposition yourself, understand customer needs, and develop a customer-centric portal. This article will guide you through the entire process of travel portal development – covering what, why, and how. I...

Almost every business now knows and uses customer portals to improve their customer service. But that doesn’t guarantee customer satisfaction. Your portal is the face of your customer service. 50 percent of customers will switch to another brand after one bad experience. So, you must offer a positive experience with an appealing, intuitive, and feature-rich customer portal design. If you had a physical retail store, you would ensure that customers get the best experience possible. The sections are designed systematically, and the support people are well-versed with all the products in the store.   You would make it possible that they don’t leave without purchasing or with a bad experience. Think about your customer portal the same way. Ensure it serves customers the way it’s supposed to. Let’s look at the 4 customer portal design best practices that will surely help you in 2022. 1. Build with Purpose Start by thinking about your customers’ requirements and what service they nee...

Last year many companies such as Slack, Twitter, Shopify, UpWork, and Facebook embraced the permanent work-from-home culture. Remote work forced by the pandemic has proven that employees can work productively from home as much as they can from the office. But the real challenge was – implementing remote work. Miscommunications, inefficient operational management, misinterpretation, delays in delivery, security concerns, etc. disrupted the entire business flow. Many tools emerged to handle this. Businesses started using Zoom and Google Meet for meetings, tracking tools to manage employees’ work. The biggest benefit of these tools and remote culture shift was increased accountability. Employees took care of their activities themselves. And now, when the digital transformation has become the holy grail, it’s essential that you provide them with that level of comfort – whether they’re working from home or office. Let’s figure out how to improve their experience with employee portal devel...

  Every time someone talks about customer experience, the first and foremost suggestion that businesses receive is – deliver what customers want. But each customer may have unique requirements. A few may ask for convenience in shopping while others may prefer quality products. There are different ways to enhance your customers’ shopping experience. And yet, the most effective way is to offer self-service. You can achieve that with eCommerce portal development. This article covers everything about it – definition, features, benefits, tips, and more. So, dig in! 1. What is an Ecommerce Portal An ecommerce portal, also known as B2B/B2C self-service portal, is an online platform that facilitates buying and selling of products/services with online transactions. It allows businesses to interact with customers and suppliers effectively. eCommerce portal development allows businesses to have one interface shared across the entire business community. The best examples of eCommerce porta...

What’s the difference between an average customer and an engaged customer? An average customer will buy and leave. An engaged customer will come back and also recommend you to others. So what do you think is worth the effort? This article is for you if you are into the second option, i.e., customer engagement, and looking for some inspiration to improve customer experience. Here, we will learn about various strategies and how the customer engagement portal helps you implement those. What is Customer Engagement and Why is it Important? Customer engagement is interacting with customers through various channels and supporting them at various stages in their journey. Keeping customers engaged through the buying process helps build customer loyalty and collect valuable information about them. Customer engagement is more of an emotional connection. It starts with the initial purchase but goes beyond customer support and a seasonal sales campaign. It involves everything customers experi...

By giving them their personal space. Custom portal development provides that one advantage or a super tool that humans rarely get in the real world. A personalized space where they can be the sole owner of their activities. They can immediately access resources and control how and what they share and with whom. Additionally, they can communicate with others and build strong relations. In short, that one window space makes them the king of their world. A portal for businesses performs different key roles in sales growth, customer query management, data publication, and multiple services. Though the ways it helps customers/users/businesses differ based on the features and business logic, the primary purpose remains to improve customer service and streamline business operations. In this article, we will learn its role in different business logic and CRM functionalities. That being said, do you think services and operations are the only reasons businesses go for custom portal developm...