CRMJetty

Call customer support and wait in the queue to get answers! Customers don’t like to wait to get answers to small queries and doubts. Calling might still be okay for complex queries, but otherwise, customers like finding answers rather than contacting customer support for every request. That is why modern businesses emphasize quick service delivery and ready-to-access information via online portals. Such an online help portal would enhance customers’ experience and optimize support operations. In this blog, we will further examine the value of an online help portal and how one can be set up using Salesforce, the world’s number one customer relationship management (CRM) solution. What is an Online Help Portal? An online help portal is not just a contact form on your website. It is a whole platform where customers can get information, troubleshoot issues, and even contact support personnel at their own convenience if required. This portal enables self-service via knowledge bases, FAQ ...

 73% of customers holding an insurance policy expect self-service options for policy management. Most customers want convenience while searching for queries or doubts. Yet, insurance companies find enabling a frictionless customer journey difficult due to the lack of the right technology, manual processes, and insufficient self-service options. This can lead to frustration, dissatisfaction, and customer churn. CRMJetty Dynamics 365 customer portal solution can be customized specifically for insurance verticals, allowing these companies to transform their customer experience completely. Ready to learn more? Let’s get started. Problem Analysis Many insurance companies still rely on systems that are not updated. These outdated systems lead to slower response times, errors in customer data handling, and a lack of integration across different communication channels. As a result, agents cannot provide the instantaneous feedback and seamless experience that customers expect. This techn...

  The digital world has grown exponentially, and with it, so a need for organizations to adapt. Nonprofits are no exception to this rule. Experience Cloud for Nonprofits is a powerful tool that can transform how these organizations interact with their stakeholders and manage their operations. It is not a free tool, but it provides premium quality solutions at competitive prices. To embark on your journey with this platform, selecting the appropriate license is crucial. There are numerous license types to choose from, each offering distinct capabilities and pricing. Selecting the Right License The first step is to buy the proper license carefully for Salesforce Experience Cloud for Nonprofits. There are many different licenses in Salesforce Experience Cloud, so an organization should purchase according to its size and exact needs. These licenses typically vary in terms of user capacity, data management capabilities, and access to premium features. The platform is designed to bring t...

  Imagine a world where you manage your business partners just like clockwork. It’s not just another fancy word to define some kind of tool. But it is what you achieve after using the tool – regularity, uncompromised output, and a seamless workflow. Today, we will discuss how you can efficiently manage relationships with partners with a Dynamics Partner Portal. Challenges in Managing Business Partners 1. Complex Coordination Needs Businesses often complain that they find it hard to coordinate with their partners. Coordinating with partners in activity execution and information flow requires precise and efficient communication channels. Without a proper channel, misunderstandings and time losses can slow down operations. 2. Data Management The involvement of many partners brings an influx of data from different sources. Combining, processing, and analyzing all information and making decisions require very strong systems, which many businesses fail to meet. 3. Consistency and Complia...

  What if volunteers could pick the schedules of their choice from the comfort of their homes, the event attendees could register with a click, and donations could be processed in a few clicks?  Sounds great! Isn’t it? A sure way to do it is by streamlining critical operations. Volunteers can dedicate more time to their core mission rather than getting bogged down in administrative tasks. Let us discuss it in more detail. What is a Salesforce customer portal for nonprofits? A Salesforce customer portal is a private online platform that provides volunteers, donors, and participants—with access to personalized information and resources. It is a centralized space where volunteers can manage their schedules, supporters can register for events, and donors can contribute. A customer portal for nonprofits is equipped with self-service functionality. It enables users to perform tasks like signing up for volunteer shifts, registering for events, or making donations without direct inter...

  Security in digital platforms and managing sensitive data always remain hot issues. The finance sector deals with technology mainly in transactions, data storage, and customer interactions. Thus, it is of supreme importance for information integrity and confidentiality. Moving further, many regulatory compliances make it even more difficult for institutions. This is where Role-Based Access Control (RBAC) has its answers. Below, learn what RBAC is and how institutions can deploy it. Understanding Role-Based Access Control in the Finance Sector Role-Based Access Control provides an architecture of information security and access management with great importance, especially in the finance sector. Access to systems and data is not given to an individual but according to what role they have within an organization. Each role represents a set of permissions to perform specific operations in the system, taking into account the functions and responsibilities of users’ jobs that are assign...

  ADX portals were once relied upon to connect seamless web interfaces with Dynamics CRM. But here’s the thing: Times and technology have changed. As you already know, Microsoft ended support of the ADX portal quite a while ago. If you still cling to it, you are just clinging to the past, stopping your business from a world of innovation and security that could take your company to the next level. Now, I know what you might be thinking. “If it ain’t broke, don’t fix it,” right? But what if I were to tell you that by sticking to an unsupported portal, you are possibly leaving your gates wide open for security risks, missing out on amazing new features, and letting efficiency gains pass you by. So, what now? You’ve invested time, resources, and a chunk of your digital heart into your ADX portal, and switching might seem daunting. Fear not! We are here to guide you with better alternatives that would make your life much easier. The Legacy of ADX Portal A few years back, the ADX Portal...