CRMJetty

Ways CRM & Customer Portals Help E-Learning Platforms Wondering why schools, colleges, and universities are turning to CRM solutions more and more? Well, the major reason is the way CRM benefits for E-Learning. Make it easier with  education portal development . It offers a treasure trove of benefits, thereby enhancing the educational experience for all. The following are the benefits it offers: 1.  Centralised Customer Data One of the major CRM benefits for E-Learning is centralised customer data. By understanding the demands of the target audience, enrolment managers can enhance their recruitment tactics. The system tracks and groups prospective students based on their location, interests and degree of interaction. CRM software can record all interactions between students, their families and teachers. Additionally, it also tracks educational background and progress and stores communication history. By giving managers a better understanding of what works and what doesn’t,...

91%   of customers would use an online knowledge base if it were available and tailored to their needs. That stat sounds promising. But the reality? Most customers still give up halfway through their search. Why? Because they’re met with portals that expect them to think like your product team. Portals that only respond to exact phrases. Ones that miss the point when someone types, “form won’t save,” instead of the official jargon buried deep in the documentation. Maybe you’ve seen this happen. A customer tries three different versions of their issue. Gets nothing helpful. Submits a ticket. Or worse, leaves. This isn’t just a UX problem. It’s a support bottleneck. A drain on your team’s time. And a silent reason behind churn you probably can’t measure. Ready to rethink support from the ground up? Let’s get into it. Core Issue with Keyword-Based Support Most support portals today still rely on basic keyword-matching to help users find answers. These systems assume your customers kno...

In   2025 , the top reason businesses held back from AI wasn’t the tech itself. It was people. Half of all companies said they didn’t have the skilled talent to use AI properly! Another 43% said leadership lacked the vision to make it work. And 29% pointed to high costs as the reason they stayed away. But that’s changing. Modern AI tools are simpler. They work with your current systems. They’re more affordable than you’d expect. And they solve everyday support problems like slow responses, repetitive questions, and long resolution times. In this blog, we’ll break down the common myths. We’ll show how AI fits into real support workflows. And how even a small step forward can make a big difference. The Hidden Cost of “Business as Usual” in Support For many organizations, customer support feels like a never-ending battle against repetitive queries that drain precious team bandwidth. Customers frequently ask the same questions about order status, password resets, product details. Suppo...