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  or exceptional customer experience it is imperative to provide prompt response to your customers. To achieve that, organizations are providing the option of self-service to their customers. Statistics reveal that 67% of customers prefer serving themselves than talking with a customer service representative.   Considering this very idea of self-service, we will be discussing how Dynamics 365 portal can help you bring more efficiency to your business operations. An outline of all the topics this post covers: What are Dynamics 356 Portals? Dynamics 365 Portal for different user groups Is PowerApps the one and only solution? Ummm.. Maybe not! Meet PortalXpand: Robust features, sleek interface; at an economic price What are Dynamics 356 Portals? I know there’s no point telling you the whole story, but just for the record. Dynamics 365 portals are websites that extend the functionality of your Dynamics 365. Think of them as a booster dose. It’s only going to be more helpful...

  Note: This post is for any B2B finance brand or a direct customer in the finance industry. This post highlights some of the common challenges that a direct customer might face and how they can be solved using a finance portal. For many years now, the finance industry has been undergoing a fundamental shift. Digital transformation is changing the way businesses and customers interact with one another.   Everything is shifting online, be it payments or communication. Innovations and trends are emerging in the industry. Businesses are doing their best to keep up with customers’ expectations and deliver seamless experiences. Understanding your customers’ pain points will help you best cater to their requirements and give your business a competitive edge. Critical areas, which, if kept unattended, can put off your customers A. Customer support You will agree that customer acquisition costs in finance are higher than in other industries. Did you know acquiring a customer can...